MPS Fleet OSR III

Canon Business Services; New York (NY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay & benefits!

Comprehensive training and development

Positive work environment

Employee discounts nationwide

Job summary

Canon Business Services in New York, NY is seeking a Copy Operator to support client copy/print needs. Responsibilities include processing requests, operating and maintaining print devices, and delivering timely service with professional quality.

You will take meter readings, manage supplies, and assist with scanning, mailing, and basic office duties as needed. Strong communication and organizational skills are essential in a team-based, remote-friendly environment.

Qualifications

• Associates Degree or equivalent experience.
• Fleet Management, MFD, SFD device knowledge, logistics, workflow.
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Word & Excel.
• Proficient in PowerPoint or other presentation software.
• Excellent relationship management skills.
• Excellent written and oral communication skills.
• A positive attitude and professional demeanor when interacting with all management levels.
• Ability to manage digital inventory database.
• Ability to troubleshoot issues creatively and diplomatically.
• Strong process management and account management skills.
• Be able to work with a remote team across geographic areas.
• Project management skills.
• Ability to meet multiple tight deadlines.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
• Ensure outputs are quality checked and meet instructions.
• Deliver print jobs within established timeframes; maintain logs of work submitted and completed.
• Perform minor maintenance of reproduction equipment and handle service calls.
• Take daily meter readings and monitor print supplies inventory.
• Inform clients of ETA and resolve delays with client satisfaction in mind.
• Open/close print center and keep area neat and professional.
• Adjust image quality and create folders for print-on-demand orders.
• Prepare monthly production and volume reports to measure productivity and billing.

Skills

Relationship management

Communication (written & verbal)

Audience awareness

Organizational skills

Account management

Project management

Deadline-driven

Education

Associates Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MPS Fleet OSR III

Job Locations US-NY-New York

Position Type (Portal Searching) Regular Full-Time

Fixed Salary USD $28.69/Yr.

Overview

The Copy Operator will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs
• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client's satisfaction
• Help to open and close the print center; Assist in keeping the center neat and professional looking
• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

May possibly perform any of the following functions at the direction of the Site Manager:

• Send, receive and deliver faxes
• May be requested to perform document scanning
• Prepare mail/packages for shipping orders
• Provide light housekeeping such as making coffee and keeping conference rooms orderly
• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

Qualifications

• Associates Degree or equivalent experience
• Fleet Management, MFD, SFD device knowledge, logistics, workflow
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Microsoft Word & Excel
• Proficient in PowerPoint or other presentation software
• Excellent relationship management skills
• Excellent written and oral communication skills
• A positive attitude & professional demeanor is desired as this position will be required to interact effectively with all levels of management
• Ability to manage digital inventory database
• Ability to troubleshoot issues creatively and diplomatically
• Strong process management capabilities"+ "
• Ability to provide creative recommendations for process improvement
• Strong organizational skills
• Strong accountability skills
• Strong Account Management Skills
• Excellent written and verbal communications skills.
• Be able to work with a remote team spread across a wide geographical area.
• Project management skills
• Ability to meet multiple and tight deadlines

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)
• May encounter stressful situations
• Some travel may be required
• Varied schedules may be required

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions), gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.