MPP Program & Marketing Specialist

Mercury Marine; Fond du Lac (WI); On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision

401k with company match

Paid vacation

Employee discounts

Job summary

Mercury Marine in Fond du Lac, WI is seeking a Customer Experience specialist to work with Dealers, Boatbuilders, and Consumers to establish eligibility for extended service Engine coverage and pricing for different contract levels.

Responsibilities include understanding contract requirements, explaining coverage, resolving customer issues, and collaborating with multiple departments to ensure accuracy and satisfaction.

Qualifications

• 1-3 years of customer service experience
• High school diploma or equivalent required; college degree preferred
• Excellent customer service skills and strong phone etiquette
• Detail oriented with ability to multi-task in a fast-paced environment
• Familiarity with Mercury Marine products and services

Responsibilities

• Understand contract requirements and coverage options
• Explain coverage inclusions/exclusions across products
• Identify, research and resolve customer issues promptly
• Collaborate with teams across departments
• Participate in projects including testing
• Provide customer support to ensure satisfaction
• Develop materials to promote promotions and specials
• Coordinate with State Insurance Regulatory Agencies for license accuracy
• Perform other departmental duties as assigned

Skills

Customer service

Phone etiquette

Communication skills

Detail oriented

Multi-tasking

Product knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Are you ready for what’s next?

Location: Fond du Lac

Workplace Category: Onsite

Travel Required: None

Direct Reports: No

Pay Range: 62,800 – 90,500

Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Relocation:

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview As part of the talented Customer Experience team, you will work with Dealers / Boatbuilders / Consumers to establish eligibility requirements for extended service Engine coverage and pricing/costing for different contract levels and coverage duration.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

• Understand contract requirements and coverage options
• Knowledge of products across offering to explain coverage inclusion/exclusions
• Identify, research and resolve customer issues in a timely manner
• Work closely within the team and with other departments
• Participation in departmental and/or company projects including testing
• Provide customer support in all areas to ensure customer satisfaction
• Develop marketing materials to promote sale specials and promotions
• Regularly work with State Insurance Regulatory Agencies to ensure License paperwork is accurate
• Perform all other departmental related duties as assigned or requested

Required Qualifications

• 1-3 years’ prior customer service experience
• High school diploma or equivalent required, college degree is highly preferred
• Excellent customer service skills
• Excellent phone etiquette and communication skills
• Detail oriented, ability to multi-task in a fast-paced, high volume call center environment
• Familiarity with company products and services
• Ability to manage 40-50 calls per day

Preferred Qualifications

• College degree in Business Management or related field
• Computer literacy, good troubleshooting skills, knowledgeable in Microsoft office
• Bi-Lingual (French/Spanish)

The hiring range for this position is $62,800 -90,500 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Mercury

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [e-mail] or 866-278-6942.

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