Move in Coordinator - Marketing

Otterbein SeniorLife; Holland (OH); On-site; USD 19,286,400 - 30,307,200; Part time

Benefits offered by this job

Pet Insurance

Life Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Paid Holidays

Access to DailyPay

Tuition Reimbursement up to $5,250 per

Tuition Discounts (UC/UT/Hondros)

Employee-Sponsored Crisis Fund

Legal & Identity Theft Protection

Job summary

Otterbein SeniorLife at Sunset Village seeks a caring, part-time Marketing support professional to assist with administrative duties and event coordination. The position involves extensive contact with prospective residents and families, as well as collaboration with the Marketing group.

Responsibilities include answering phones, coordinating events, managing CRM entries, scheduling tours, and maintaining marketing materials.

Qualifications

• Associate’s degree or equivalent and relevant work experience.
• Detail oriented with excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with technology and general office software.
• Strong customer service skills and good judgment.

Responsibilities

• Answer phones, direct calls to appropriate services and greet visitors cheerfully.
• Coordinate Marketing Events; prepare flyers, reservations, RSVPs and inquiries; input attendee data into CRM.
• Maintain supply of information packets, collateral and office supplies.
• Schedule and conduct tours for prospective residents, focusing on Assisted Living.
• Complete follow-up marketing activities to progress sales.
• Track and report market statistics (Marketing Research Report).
• Coordinate paperwork and renewals for Limited Contracts with Marketing Director.
• Facilitate move-ins across care levels in collaboration with Marketing partners.
• Interact with visitors, residents and families in a hospitable manner and address issues.
• Assist with photos of resident events for Facebook, social media and website.

Skills

Customer service

Verbal communication

Written communication

Tech proficiency

CRM software

Education

Associate’s degree or equivalent

Tools

Sherpa

PCC

CRM

Job description

Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 30 hours/week (Mon-Fri; between 3-5 days/week) and involves a significant amount of contact with prospective residents and their loved ones and our residents while performing a variety of administrative duties.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities

• Answer phones, direct calls to appropriate services and greet visitors in a cheerful positive manner. Document calls into the CRM systems (Sherpa, PCC)
• Work with Marketing Department in coordinating elements of the Marketing Events. Prepare event flyers, room reservations/planning, attendee lists, RSVPs and inquiries. Input attendees contact information into CRM system.
• Maintain adequate supply of facility information packets, collateral materials and office supplies.
• Schedule and facilitate, when needed, tours for prospective residents and guests, focusing primarily on Assisted Living.
• Complete follow-up marketing activity as directed (i.e. follow-up calls) to help advance sales within Otterbein Sunset Village
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing Director to coordinate paperwork and renewals for Limited Contracts.
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing partners to coordinate paperwork for prospective and new residents.
• Work with Marketing partners to facilitate move-ins across all levels of care, focusing primarily on Assisted Living
• Interact with visitors, residents and family members in a positive, hospitable manner, addressing a variety of issues and circumstances.
• Assist with pictures of resident events for FB, social media and Website.

Qualifications

• Associate’s degree or equivalent and relevant work experience
• Must be detail oriented and have excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with the use of technology.
• Must have excellent customer service skills and good judgment and decision-making skills.

BENEFITS*

• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.