Move-In Coordinator

Watermark-Retirement-Communities; Camby (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Competitive benefits

Dayforce Wallet access

Easy shift scheduling

Recognition and rewards program

Vacation, holidays, sick pay

401k program

Associate discounts

Education and training programs

Job summary

Watermark Retirement Communities is seeking a Move-in Coordinator to manage the end-to-end move-in process for new residents, coordinating with families, movers, and internal teams. The role emphasizes exceptional customer service, organization, and clear communication to ensure a smooth transition into their new home.

The ideal candidate will be highly organized, compassionate, dependable, and capable of juggling multiple priorities.

Qualifications

• Minimum 2 years in move-in coordination, hospitality, sales, or related field.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfortable communicating with families and professionals.
• Ability to work independently while also collaborating effectively with a team.
• Excellent computer skills in Word, Excel and online CRM systems.

Responsibilities

• Coordinate the move-in process from signed residency agreement through move-in day.
• Serve as a primary point of contact for new residents and their families throughout the transition process.
• Communicate clearly and consistently with residents, family members, movers, vendors, and community staff.
• Track required paperwork, forms, signatures, and other move-in requirements.
• Coordinate with other departments to ensure a seamless transition.
• Ensure all units are prepared and move-in ready prior to the resident's arrival.
• Schedule and coordinate move-in dates, deliveries, movers, and other logistics.
• Provide families with information and resources to help them prepare for the move.
• Assist residents and families with questions or concerns throughout the move-in process.
• Maintain accurate and timely information in applicable systems.
• Conduct follow-up with new residents and families after move-in to ensure a positive transition.
• Identify and communicate any issues that may impact the move-in timeline and work proactively to resolve them.
• Support the Sales and Marketing team with tours, events, and other community initiatives as needed.
• Maintain a high level of professionalism, confidentiality, and customer service at all times.

Skills

Move-in coordination

Organizational skills

Communication skills

Attention to detail

Family communication

Team collaboration

Computer skills (Word/Excel/CRM)

Tools

Word

Excel

CRM systems

Job description

Our mission at Watermark Retirement Communities is to create extraordinary and innovative communities where people thrive. For Watermark, community includes more than just the wonderful residents we serve on a daily basis. It also includes our dedicated team of professionals who bring our mission to life. We are excited you are considering joining our team. At Watermark we believe a new era of Senior Living starts with you!

We have been a leader in senior housing for over 30 years, but we are not content to rest on our reputation. As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as we drive the next 30 years of innovation in the senior housing industry. At Watermark we believe the next era in Senior Living excellence starts with you!

We are without a doubt one of the most premier retirement communities, and are a dream come true for a Move in Coordinator. Do you consider yourself a highly organized person? Are you an exceptional communicator? Most importantly… Do you have a passion for working with seniors? If this describes you, then an extraordinary opportunity is waiting for you.

The ideal candidate for us will be able to coordinate the move in process and will take care of the details both large and small to welcome our residents to their new home. With a smooth transition we know our residents will be comfortable, happy and ready to thrive in their new home!

This is a full time, Tuesday through Saturday position which includes communication with prospective residents and their family members, moving companies, maintenance, housekeeping, organizers, and interior designers. You will take on the responsibility of being the point person for every move from start to finish working closely with the sales team and management.

The ideal candidate is highly organized, compassionate, dependable, and comfortable managing multiple priorities while providing exceptional customer service.

Key Responsibilities:

• Coordinate the move-in process from signed residency agreement through move-in day.
• Serve as a primary point of contact for new residents and their families throughout the transition process.
• Communicate clearly and consistently with residents, family members, movers, vendors, and community staff.
• Track required paperwork, forms, signatures, and other move-in requirements.
• Coordinate with other departments to ensure a seamless transition.
• Ensure all units are prepared and move-in ready prior to the resident's arrival.
• Schedule and coordinate move-in dates, deliveries, movers, and other logistics.
• Provide families with information and resources to help them prepare for the move.
• Assist residents and families with questions or concerns throughout the move-in process.
• Maintain accurate and timely information in applicable systems.
• Conduct follow-up with new residents and families after move-in to ensure a positive transition.
• Identify and communicate any issues that may impact the move-in timeline and work proactively to resolve them.
• Support the Sales and Marketing team with tours, events, and other community initiatives as needed.
• Maintain a high level of professionalism, confidentiality, and customer service at all times.

What you will need to be considered for this position:

• 2 + years in a move in coordination role, hospitality, sales, or a related field.
• Sales background a plus
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Strong attention to detail and follow-through
• Comfortable communicating with families and professionals
• Ability to work independently while also collaborating effectively with a team
• Excellent computer skills in Word, Excel and online CRM systems

What you will get from us:

• Competitive Wages
• Competitive Benefits
• Get Immediate Access to Earned Income Through Dayforce Wallet
• Easy Shift Scheduling with Mobile App
• Recognition and Rewards Program
• Vacation, Holiday, and Sick Pay
• 401k Program
• Associate Discounts
• Education and Training Programs Available

Watermark Retirement Communities, Inc, is an equal opportunity employer, Minority/ Female/ Disability/ Veteran/ LGBTQ/ Sexual Orientation/ Gender Identity or Expression-- proudly embracing diversity in all of its manifestations.

Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.