Move Coordinator

Volunteer Centre of Calgary; United States; Remote; USD 20,000 - 40,000; Full time

Job summary

Join a compassionate organization dedicated to supporting individuals and families fleeing abuse. As a Move Coordinator, you'll play a vital role in planning and executing moves for those in need. This fully remote position allows you to use your organizational and communication skills while making a meaningful impact in the lives of women and children. You'll gain valuable experience in social service operations, receive training, and have opportunities for personal growth. If you're passionate about helping others and want to contribute to a mission that breaks the cycle of violence, this role is perfect for you.

Benefits

Training Opportunities

Personalized Reference Letter

Flexible Scheduling

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in social services or customer service is an asset.
• Ability to remain calm and organized in stressful situations.

Responsibilities

• Coordinate logistics for moves, including scheduling and team recruitment.
• Provide on-call support during moves and communicate with clients.
• Debrief with supervisors after each move to ensure smooth operations.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Empathy

Active Listening

Technology Proficiency

Education

Experience in Social Services

Project Management Experience

Event Planning Experience

Tools

Google Drive

Zoom

Job description

The OrganizationShelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and dependable people to our team.The RoleThe Move Coordinator is an integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisor(s) and the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.Responsibilities and AccountabilitiesReach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the clientCommunicate with the Move Coordination Supervisor(s) to recruit an appropriate team of volunteersCoordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or policeComplete a customized itinerary for the move (using a provided template)Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.Report back to the Move Coordination Supervisor(s) after each move to debrief Use patience, empathy, and active listening skills in all interactions with clients and volunteers Have regular check-ins with your Move Coordination Supervisor(s) Attend regular Move Coordination Team meetings as instructed by the Move Coordination Supervisor(s)Follow the processes and procedures detailed in the Move Coordination Manual Highly recommended to sign up as a Mover/Driver for a least 1 moveSkills and QualificationsReliable access to wifi, email and phoneComfort in using technology such as Google Drive, Zoom, etc.Strong verbal and written communication skillsComfort talking on the phone with clients and volunteersStrong ability to work independently and as part of a team.Ability to remain calm during potentially stressful situationsPatience, empathy, and active listening skillsAttention to detail, strong organizational skills, and reliable work habitsAbility to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to changeAbility to maintain confidentiality and be trauma-informed Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.Awareness of appropriate boundaries, compassion fatigue, and self-care.Experience working with individuals from diverse backgroundsNo previous education required.Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.Project management, event planning, and/or customer service experience is an assetRole DetailsApproximately 3-4 hours of planning (over the course of a few days) and 4-5 hours of ‘on-call’ availability per move. The expectation is to coordinate a minimum of 1 move per month. The first few moves may take longer to coordinate as you are getting accustomed to the process.*Please note: the work of a Move Coordinator isn’t performed in a single or continuous ‘shift’; rather, it involves communication with the client over the phone and planning at your convenience. Typically this planning stage spans approximately 5 to 10 days prior to the move. Then, on the day of the move we ask you to be ‘on-call’, or available and reachable by phone should any issues arise during the move. This is a fully remote position, with occasional meetings (in-person and/or conference calls.) A 4-6 month commitment is strongly preferred.

Why should you volunteer for this opportunity?

You’ll make a positive impact helping women and children transition away from violence/abuse.You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.You’ll receive training in preparation for your role, and have access to ongoing training opportunities.After 3 months of satisfactory service, a confirmation of volunteering can be provided; After 6 months, we'd be happy to provide a personalized reference letter.