Mountain Studio Retail Lead | Castle Rock, CO (Full-Time)

Stio; Castle Rock (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K with match

Seasonal gear test allowance

Employee discount

Holiday pay

Employee Assistance Program

Company Paid Long-Term Disability

Job summary

Stio Mountain Studio Retail Lead in Castle Rock, CO, is a full-time hourly role requiring leadership in opening/closing duties and training new staff. You will drive exceptional customer service, product knowledge, and store standards in a Mountain Studio location.

Ideal candidates thrive in a team environment, handle two-way communication with managers, and maintain visual merchandising and inventory processes while supporting a welcoming community space for customers visiting Outlets at Castle

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to work opening/closing shifts, weekends, and holidays.
• Proactive self-starter, multitask and communicate with managers.
• Commitment to an inclusive and supportive space for every person.
• Computer proficiency and POS experience.
• Email and phone communication skills.
• High School Diploma or GED preferred.

Responsibilities

• Work alongside a team to deliver an exceptional customer experience
• Team-oriented and able to maintain a positive attitude
• Multitask while prioritizing the customer experience
• Coordinate same-day response needs to scheduling coverage
• Provide feedback and guidance with the team to align with store, service, and role expectations
• Oversee and support all opening and closing duties in the absence of Managers
• Utilize point of sale (POS) systems to research products and complete transactions
• Join our newest team at the Outlets at Castle Rock with enthusiasm ready to create a welcoming space for the community and our customers

Skills

Excellent customer service

Flexibility with shifts

Self-starter

Inclusive environment

POS experience

Email & phone communication

Microsoft Office

Education

High School Diploma or GED

Tools

POS system

Microsoft Office Suite

Job description

ABOUT STIO

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its fourteen Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.

YOUR ROLE

As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

This role is performed in our Mountain Studio retail location. The Mountain Studio Retail Lead must live within a reasonable commute of our Castle Rock, CO Mountain Studio. Opening early May 2026!

YOUR RESPONSIBILITIES

• Work alongside a team to deliver an exceptional customer experience
• Team-oriented and able to maintain a positive attitude
• Multitask while prioritizing the customer experience
• Coordinate same-day response needs to scheduling coverage
• Provide feedback and guidance with the team to align with store, service, and role expectations
• Oversee and support all opening and closing duties in the absence of Managers
• Utilize point of sale (POS) systems to research products and complete transactions
• Join our newest team at the Outlets at Castle Rock with enthusiasm ready to create a welcoming space for the community and our customers

YOUR SKILLS AND EXPERIENCE

• Excellent customer service and interpersonal skills required
• Flexibility to work opening, closing, weekend, holiday season shifts
• Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
• Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
• Computer proficiency and POS experience, Microsoft Office Suite skills preferred
• Email and phone communication skills required
• High School Diploma or GED preferred

THE FINE PRINT

• Hourly Rate: $20-$23 DOE
• Full-time (30-40 weekly hours), hourly, non-exempt
• Medical, Dental, Vision plans
• 401K with match
• Seasonal gear test allowance
• Generous employee discount, holiday pay, industry perks, and more
• Employee Assistance Program
• Company Paid Long-Term Disability
• Must be able to move around the retail space for 8-12 hours per day
• Must be able to move items upwards of 50 lbs, occasionally traverse ladders

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.