Mountain Sports Shop Manager - Giants Ridge

Guest Services, Inc.; Minnesota; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a leading family-oriented resort as a Mountain Sports Shop Manager, where you will lead a dynamic team in delivering exceptional customer experiences. This role encompasses overseeing daily operations, managing inventory, and cultivating a positive work environment. You will be at the forefront of creating memorable shopping experiences for guests while driving sales and achieving financial goals. With a focus on teamwork and customer satisfaction, this position offers the opportunity to thrive in a vibrant hospitality setting, making a significant impact on the resort's success. Embrace the adventure and excitement of working in one of Minnesota's top vacation destinations!

Benefits

Medical, dental, vision insurance

401(k) retirement plan with company match

Paid parental leave

Ski/Mountain perks

Playing privileges at golf courses

Employee discounts on food and apparel

Discounts at recreational facilities

Qualifications

• 1-2 years of management experience required, preferably in retail.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Manage daily operations of the mountain sports shop and staff.
• Ensure exceptional customer service and staff performance.

Skills

Customer Service

Team Leadership

Sales Forecasting

Inventory Management

Problem Solving

Computer Proficiency (MS Word, Excel, Photoshop)

Education

High School Diploma/GED

Bachelor’s or Business Degree

Tools

Cash Register

Inventory System

Typical Office Equipment

Job description

Mountain Sports Shop Manager - Giants Ridge

Mountain Sports Shop Manager - Giants Ridge

Giants Ridge managed by Guest Services Inc., is excited to announce that we are hiring a Mountain Sports Shop Manager for our Chalet Mountain Sports Shop. This shop carries a variety of today’s leading brands in men’s, women’s, and children’s recreational apparel, accessories, and equipment from top brands like Fox, Helly Hansen, Burton, and more. Qualified candidates will thrive in a hospitality environment by exhibiting a great attitude and strong work ethic. The Mountain Sports Shop Manager will lead a team of seasonal and year-round employees to ensure our guests have a shopping experience that exceeds their expectations.

Our team members enjoy amazing benefits such as:

• Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more
• 401(k) retirement plan with company match
• Paid parental leave of up to 6 weeks for eligible employees
• Ski/Mountain Perks - free passes for employees and discounts for family members
• Playing privileges at both of our championship golf courses for employees
• Employee discounts on food, apparel, and accessories
• Employee discounts at recreational and lodging facilities nationwide
• And more!

JOB SUMMARY

The Mountain Sports Shop Manager is responsible for all aspects of the mountain sports shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager motivates, instills accountability, and achieves results to drive success within the mountain sports shop and at the resort.

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the mountain sports shop.
• Recruit, supervise, train, schedule, discipline, review, and direct the mountain sports shop’s staff.
• Establish and implement loss prevention procedures.
• Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
• Manage pre-season orders to ensure that product is purchased at best available price points.
• Respond to customer inquiries and resolve customer complaints.
• Coordinate uniform purchases, as well as employee helmet programs.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of mountain sports shop’s equipment, inventory, housekeeping, sanitation, cash control, and dress. Notify Director of Mountain Sports of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to Director of Mountain Sports.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required. Bachelor’s or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the gift shop. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Cash register
• Inventory system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation, and more. Winter brings incredible skiing, snowboarding, fat tire biking, and endless miles of snowmobile trails to explore, plus dining, shopping, and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.