Mountain Sales Call Center Agent - Winter 26-27

SmartRecruiters, Inc.; Basalt (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave Programs

Employee Ski Pass

Dependent Ski Passes

Other company perks

Job summary

Aspen Skiing Company, a division of Aspen One, seeks a Mountain Sales Call Center Agent for Winter 2026-27 in Basalt. This full-time seasonal role handles calls, emails, and chats to sell lift tickets, passes, and rentals, with uncapped commissions and base pay.

The posting closes Oct 22, 2026. Ideal candidates have at least one year of professional experience, strong English communication, and a passion for Aspen Snowmass.

Qualifications

• Must have strong communication skills in English.
• Experience with POS systems preferred; hospitality/resort experience is a plus.
• Knowledge of additional languages (Spanish/Portuguese) is advantageous.

Responsibilities

• Sell Aspen Snowmass products and services via phone, email, and chats.
• Answer calls using reservation software and provide expert recommendations.
• Utilize sales techniques to convert leads with uncapped commissions.

Skills

Strong communication skills

English proficiency

Spanish or Portuguese knowledge

Education

High School Diploma or equivalent

College degree preferred

Job description

Mountain Sales Call Center Agent - Winter 26-27

• Full-time
• Job Location: Basalt
• Job category: Mountain Sales
• Season: Winter 2026-27
• Job Classification: Full-Time Seasonal
• Compensation: up to USD 23.5 - hourly

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns andoperatesfour mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk.Inspired by place, united by purpose, defined by you,Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.Aspen Snowmassencompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [e-mail], aspen.com,aspensnowmass.com,aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Mountain Sales Call Center(MSCC)Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptionalguestservice by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass andthe surrounding areas where Aspen Skiing Company operates.This position reports to the MSCC Manager.

This position is eligible for commission-based earnings in accordance with the Company's commission plan, in addition to base compensation.

Job Posting Deadline
Applications for this position will be accepted until October 22, 2026 for the 2026-2027 Winter Season.

Essential Job Functions/ Key Job Responsibilities

• Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone
• Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service
• Utilize professional sales techniques to guide conversations effectivelyand convert leads into sales with confidence, supported by an uncapped commission structure
• Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs
• Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to theappropriate departmentwhen necessary
• Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes
• Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training
• Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference
• Build andmaintainstrong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations
• Share feedback with managementregardingproducts and procedures to enhance the guest experience
• Other duties as assigned

Education & Experience Requirements

• High School Diploma or equivalent required; college degree preferred
• Minimum of one year of professional experience required; resort experience preferred
• At leastone yearof experience using a Point-of-Sale (POS) system preferred

Knowledge, Skills & Abilities

• Strong communication and comprehension skills in Englishrequired
• Knowledge of Spanish or Portuguese preferred
• Strong cash-handling skills and ability to accurately process transactions
• Accuracy in processing payments, issuing tickets, and maintaining records
• Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
• Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
• Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
• Ability to troubleshoot ticketing or access issues while maintaining company policies

Work Environment & Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits
This position is classified as a seasonalfull-timeposition eligible for the following benefits:Enrollment dates differ across the various programs.

• Paid Time OffPrograms
• Paid Leave Programs
• Employee SkiPassandDependent Ski Passes
• Other companyperks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

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