Mountain Operations Office Manager

Sun Valley; Sun Valley (ID); On-site; USD 85,000 - 110,000; Full time

Job summary

Sun Valley Resort seeks a highly organized Mountain Operations Office Manager to oversee administrative and business operations for all Mountain Operations departments. You will partner with department leaders to manage payroll, budgeting, purchasing, vendor contracts, reporting, and systems while ensuring efficient daily operations.

The ideal candidate thrives in a fast-paced environment, demonstrates strong financial acumen, exceptional communication, and the ability to lead across multiple

Qualifications

• Associate's or bachelor's degree in Business Administration, Accounting, Finance, Hospitality or related field preferred; equivalent experience considered.
• Three+ years of progressive administrative, business operations, office management, or related experience preferred.
• Valid U.S. Driver's License required.
• Advanced proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook; ability to learn UKG, Kronos, Coupa, and other software.
• Strong financial aptitude with experience interpreting reports, tracking expenses, and supporting budget management.
• Excellent verbal and written communication skills; ability to collaborate across departments and with external partners.

Responsibilities

• Lead daily administrative operations supporting Mountain Operations managers and departments.
• Prepare operational reports, financial summaries, agendas, minutes, presentations, and documentation.
• Manage vendor agreements, service contracts, permits, and renewals with accurate documentation and policy compliance.
• Assist leaders with budget development, expense tracking, forecasting, and financial reporting.
• Oversee payroll using UKG/Kronos; audit payroll records for accuracy; serve as payroll resource.
• Oversee purchasing: POs, invoices, receipts, vendor payments using Coupa and other systems.
• Maintain department records, regulatory documentation, and confidential information.
• Act as subject matter expert for UKG, Kronos, Coupa, Microsoft Office and other apps.
• Coordinate with external agencies and partners (US Forest Service, building departments, utilities).
• Support onboarding, training coordination, employee communications, policy administration, and initiatives.
• Manage Learning Management System for all Mountain Operations departments.
• Oversee Driver Training and Motor Vehicle Reports for departments.
• Maintain office supplies, equipment, and bulletin boards; handle inquiries professionally.
• Attend meetings and represent Mountain Operations with other Resort departments.

Skills

Analytical skills

Organizational skills

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration, Accounting, Finance, Hospitality

Tools

UKG/Kronos

Coupa

Microsoft Office

Excel

Word

Outlook

Job description

• Mountain Operations
• Full-Time
• Requisition #: MOUNT004241

Description

Sun Valley Resort isseekinga highly organized and collaborative Mountain OperationsOfficeManager to oversee the administrative and business operations for all Mountain Operations departments. This position serves as a key business partner to department leaders bymanagingpayroll, budgeting, purchasing, vendor contracts, reporting, and operational systems while ensuring efficient day-to-day administrative operations. The Mountain OperationsOfficeManager works closely with internal departments and external agencies to support safe, efficient, and successful mountain operations. The ideal candidate is a proactive problem solver with exceptional organizational, financial, and communication skills whothrivesin a fast-paced environment.

Duties & Responsibilities:

• Lead the dailyadministrativeoperationssupportingallMountain Operations managers and departments, ensuring efficient processes and effective communication.
• Prepare operational reports, financial summaries, meeting agendas, meeting minutes, presentations, and other administrative documentation for department leadership.
• Manage vendor agreements, service contracts, permits, and renewals whilemaintainingaccuratedocumentation and ensuring compliance with Resort policies.
• Assistdepartment leaders with budget development, expense tracking, forecasting, and financial reporting to support operational and businessobjectives.
• Manage employee payroll using UKG/Kronos, audit payroll records for accuracy, and serve as the primary resource for payroll-related questions.
• Oversee purchasing activities, including purchase orders, invoices, receipts, vendor payments, and departmental procurement using Coupa and other purchasing systems.
• Maintain department records, operational files, regulatory documentation, and confidential employee informationin accordance withcompany policies.
• Serve as the department subject matter expert for operational systems, including UKG, Kronos, Coupa, Microsoft Office, and other business applications.
• Coordinate with external agencies and partners, including the U.S. Forest Service, local building departments, utility providers, and other vendors/regulatory agencies.
• Support department managers with onboarding, training coordination, employee communications, policy administration, and operational initiatives.
• Manage the Learning Management System (LMS) for all Mountain Operations departments.
• Oversee Mountain Driver Training and Motor Vehicle Reports for all Mountain Operations departments.
• Maintain Mountain Operations office supplies, equipment, and employee bulletin boardsto support efficient daily operations.
• Respond professionally to department phone calls, emails, and inquiries from employees, guests, vendors, and business partners.
• Operate company vehicles as needed to transport supplies, equipment, or personnel while following company policies and safe driving practices.
• Attend meetings,participateoncommittees, and represent the Mountain Operations Department.
• Serve as the primary liaison between Mountain Operations and Resort departments, including Human Resources, Finance, Lodging, Ski & Ride School, Food & Beverage, Recreation, Catering, and Risk Management.
• Identifyopportunities to improve operational efficiency, administrative workflows, and business processes across Mountain Operations.
• Supervisoryresponsibilitiesofadministrativestaffmaybeassigned including hiring, training, scheduling, performance management, and professional development.
• Performadditionalduties as assigned.

Qualifications:

• Associate's orbachelor's degree in Business Administration, Accounting, Finance, Hospitality, or a related field preferred; equivalent experience will be considered.
• Three or more years of progressive administrative, business operations, office management, or related experience preferred.
• ValidU.S. Driver's Licenserequired.
• Advancedproficiencyin Microsoft Office Suite, particularly Excel, Word, and Outlook, with the ability to learn and effectivelyutilizesystems such as UKG, Kronos, Coupa, and other operational software.
• Strong financial aptitude with experience interpreting reports, tracking expenses, and supporting budget management.
• Exceptional organizational, project management, and time management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills with the ability to build collaborative relationships across departments and with external partners.
• Ability to work independently, prioritize competing responsibilities, and complete projects with minimal supervision.
• Demonstrated ability to exercise sound judgment,maintainconfidentiality, and handle sensitive information with professionalism
• Self-motivated with the ability to work independent, solve problems proactively, and continuously improve administrative processes.
• Intermediate skiing or snowboarding ability is beneficial but notrequired.
• Ability toworka flexible schedule, including occasional evenings, weekends, and holidays as business needs require.
• Engage in physical activities like standing forlong periods, walking, andutilizinghands for tasks that involve gripping, handling, and reaching.
• Ability to safely lift and/or move up to 25 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.