Mountain Operations Coordinator

Smugglers; Jeffersonville (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

Smugglers Mountain Resort is seeking a detail‑oriented Mountain Operations Coordinator to provide administrative, operational and field support across departments. This role acts as a communication hub, maintaining records, coordinating uniforms, supporting safety programs, and assisting with daily tasks including parking, guest flow and winter operations.

This position requires strong organizational and communication skills, tech‑savvy capabilities, and a willingness to contribute wherever

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with computers and common business software applications.
• Strong data entry and recordkeeping skills.
• Ability to troubleshoot basic technology and software issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid driver's license and reliable transportation (if required).

Responsibilities

• Provide administrative support to Mountain Operations leadership and department managers.
• Field incoming phone calls, relay information appropriately, and ensure clear communication across departments.
• Perform data entry and maintain operational systems, including lift operations and maintenance records.
• Assist with troubleshooting technology and system issues and serve as a resource when IT support is unavailable.
• Maintain accurate records, reports, and departmental documentation.
• Coordinate and support facility inspections and safety initiatives.
• Assist with organizing safety meetings and tracking related documentation.
• Develop an understanding of operational risks and support issue identification and resolution.
• Manage the Mountain Operations uniform program for all departments.
• Coordinate uniform assignments, inventory tracking, repairs, replacements, and distribution.
• Ensure employees receive appropriate uniforms and equipment in a timely manner.
• Assist with various operational projects and seasonal tasks as needed.
• Support parking operations, guest arrival areas, and wayfinding efforts.
• Maintain racks, banners, signage, and other operational infrastructure.
• Participate in general cleaning and facility upkeep.
• Assist with snow shoveling and winter operations during the ski season.
• Perform accounts payable (AP) and other administrative functions as assigned.
• Work effectively with individuals from a variety of departments and backgrounds.
• Demonstrate flexibility and a willingness to take on tasks outside normal responsibilities.
• Support a positive team culture by contributing wherever needed, including performing physically demanding or routine tasks.
• Adapt quickly to changing operational needs, weather conditions, and business demands.

Skills

Organization

Communication

Computer skills

Data entry

Problem solving

Driver's license

Job description

The Mountain Operations Coordinator provides administrative, operational, and field support for all Mountain Operations departments. This dynamic role is ideal for a highly organized, adaptable professional who enjoys working in a fast-paced environment with changing priorities and diverse teams. The Coordinator serves as a key communication hub for Mountain Operations, supporting managers, maintaining operational systems, coordinating uniforms, and assisting with facility safety programs while also pitching in wherever needed to support daily operations.

Essential Duties and Responsibilities

Administrative & Operational Support

• Provide administrative support to Mountain Operations leadership and department managers.
• Field incoming phone calls, relay information appropriately, and ensure clear communication across departments.
• Perform data entry and maintain operational systems, including lift operations and maintenance records.
• Assist with troubleshooting technology and system issues and serve as a resource when IT support is unavailable.
• Maintain accurate records, reports, and departmental documentation.

Safety & Compliance

• Coordinate and support facility inspections and safety initiatives.
• Assist with organizing safety meetings and tracking related documentation.
• Develop an understanding of operational risks and support issue identification and resolution.

Uniform Program Management

• Manage the Mountain Operations uniform program for all departments.
• Coordinate uniform assignments, inventory tracking, repairs, replacements, and distribution.
• Ensure employees receive appropriate uniforms and equipment in a timely manner.

Mountain Operations Support

• Assist with various operational projects and seasonal tasks as needed.
• Support parking operations, guest arrival areas, and wayfinding efforts.
• Maintain racks, banners, signage, and other operational infrastructure.
• Participate in general cleaning and facility upkeep.
• Assist with snow shoveling and winter operations during the ski season.
• Perform accounts payable (AP) and other administrative functions as assigned.
• Work effectively with individuals from a variety of departments and backgrounds.
• Demonstrate flexibility and a willingness to take on tasks outside normal responsibilities.
• Support a positive team culture by contributing wherever needed, including performing physically demanding or routine tasks.
• Adapt quickly to changing operational needs, weather conditions, and business demands.

Qualifications

Required Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with computers and common business software applications.
• Strong data entry and recordkeeping skills.
• Ability to troubleshoot basic technology and software issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid driver's license and reliable transportation (if required).

Preferred Qualifications

• Experience in resort operations, facilities management, hospitality, recreation, or a related field.
• Familiarity with operational databases, maintenance tracking systems, or reporting software.
• Experience supporting multi-department teams.

Physical Requirements

• Ability to work indoors and outdoors in varying weather conditions.
• Ability to lift, carry, and move materials as needed.
• Ability to perform physical tasks including shoveling snow, cleaning, and facility inspections.
• Ability to walk, stand, and move throughout resort facilities for extended periods.

What We're Looking For

The ideal candidate is a highly organized team player who thrives in a constantly changing environment. They are comfortable working with many different personalities, can communicate clearly under pressure, are technologically savvy, and are willing to jump in and help with any task that supports the success of the operation.

No job is too big or too small for this role. We are looking for someone who leads by example, supports their team, and helps keep Mountain Operations running smoothly every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.