Mountain Host Coordinator

Solitude Mountain Resort; Solitude (UT); On-site; USD 10,000 - 60,000; Part time

Job summary

A scenic mountain resort is seeking a Seasonal Mountain Host Coordinator to create host schedules and assist guest services. You will interact with guests, provide information, and ensure a positive experience. The ideal candidate has customer service experience and is an intermediate or expert skier. A passion for the mountains and teamwork is essential.

Benefits

Access to select Alterra Mountain Company Destinations

Free Solitude season pass

Discounts on lift tickets, food, rentals, retail, and lessons

Comprehensive medical, dental, vision, and life insurance

401(k) plan with company match

Qualifications

• Prior experience as a mountain host or similar customer service role preferred.
• Friendly and outgoing personality; tactful and appropriate.
• Able to work as part of a team and collaborate.

Responsibilities

• Provide a friendly and welcoming contact between the resort and guests.
• Greet skiers, riders, and groups.
• Provide tours for guests around the mountain venue.

Skills

Customer service skills

Verbal communication skills

Interpersonal skills

Problem-solving skills

Ability to ski/ride (intermediate/expert level)

Job description

Seasonal Mountain Host Coordinator

JOB TITLE: Mountain Host Coordinator
DIVISION: Mountain Operations
REPORTS TO: Senior Manager Guest Services
LOCATION: Solitude Mountain Resort
CLASSIFICATION: Part-Time/ Seasonal

This position will be responsible for creating and sending out host schedules, helping the Events Department with coverage for Nordic Nights, Coca Cola Concert Series, Smores parties at Moonbeam, and other scheduled events that need support. The Coordinator will also help ensure Hosts have their gear check and ski assessments completed to help with on-mountain tours, signage control, and information stations around the resort. The Coordinator will work alongside Guest Services to take care of guest needs.

Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village) and at various on-mountain stations to greet, inform, and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has an on-duty helmet policy for employees required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

SPECIFIC JOB REQUIREMENTS:

• Prior experience as a mountain host, similar work at another resort, or direct customer service is preferred.
• Excellent customer service and interpersonal skills.
• Good verbal and written communication skills.
• Additional language is a plus.
• Able to ski/ride at an intermediate or expert level is preferred.
• Able to work as part of a team and collaborate accordingly.
• Good problem-solving skills.
• Friendly and outgoing personality; tactful and appropriate.

JOB DUTIES AND RESPONSIBILITIES:

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests.
• Greet skiers, riders, and groups.
• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions.
• Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
• Able to work in inclement weather on a regular basis for long periods.
• Distribute informational materials as needed.
• Work at areas of the resort as assigned.
• Accomplish tasks in the absence of constant supervision.
• Anticipate and resolve guests' needs.
• Knowledge of the resort emergency operating plans and procedures.
• Provide tours for guests around the mountain venue and facilities.
• Assist all other mountain departments as needed to help improve delivery of services.

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.