Mountain Host Coordinator

Solitude Mountain Resort; Kamas (UT); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading mountain resort in Utah seeks a Mountain Host Coordinator to oversee host schedules and assist with guest services. Candidates should have excellent interpersonal skills and an ability to ski at an intermediate level. The role includes greeting guests and providing information during a variety of mountain events. This part-time position requires a flexible schedule and physical capability for on-snow duties.

Benefits

Free Solitude season pass for you and eligible dependents

Discounts on food, rentals, and lessons

Comprehensive medical, dental, and vision insurance

Qualifications

• Prior experience as a mountain host or direct customer service is preferred.
• Able to work as part of a team and collaborate accordingly.
• Additional language skills are a plus.

Responsibilities

• Provide a positive, friendly, and welcoming contact between the resort and guests.
• Be a source of information about all mountain operations and activities.
• Greet skiers and riders at various on-mountain stations.

Skills

Excellent customer service and interpersonal skills

Good verbal and written communication skills

Ability to ski/ride at an intermediate or expert level

Good problem-solving skills

Friendly and outgoing personality

Job description

Seasonal (Seasonal)

JOB TITLE: Mountain Host Coordinator

DIVISION: Mountain Operations

REPORTS TO: Senior Manager Guest Services

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Part-Time/ Seasonal

POSITION:

This position will be responsible for creating and sending out host schedules, helping the Events Department with coverage for Nordic Nights, Coca Cola Concert Series, Smores parties at Moonbeam. Any other scheduled events that need support. Coordinator will also help with making sure Hosts have their gear check and ski assessments completed to help with on mountain tours, signage control and information stations around the resort. Will work along side Guest Services to take care of guest needs.

Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

SPECIFIC JOB REQUIREMENTS:

• Prior experience as a mountain host, similar work at another resort or direct customer service is preferred

• Excellent customer service and interpersonal skills
• Good verbal and written communication skills
• Additional language is a plus
• Able to ski/ride at an intermediate or expert level is preferred
• Able to work as part of a team and collaborate accordingly

• Good problem-solving skills
• Friendly and outgoing personality; tactful and appropriate

JOB DUTIES AND RESPONSIBILITIES:

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
• Greet skiers, riders, and groups

• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
• Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
• Able to work in inclement weather on a regular basis for log periods of time
• Distribute informational materials as needed
• Work at areas of the resort as assigned

• Accomplish tasks in the absence of constant supervision
• Anticipate and resolve guests' needs
• Knowledge of the resort emergency operating plans and procedures
• Provide tours for guests around the mountain venue and facilities
• Assist all other mountain departments as needed to help improve delivery of services

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.

Seasonal (Seasonal)

JOB TITLE: Mountain Host Coordinator

DIVISION: Mountain Operations

REPORTS TO: Senior Manager Guest Services

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Part-Time/ Seasonal

POSITION:

This position will be responsible for creating and sending out host schedules, helping the Events Department with coverage for Nordic Nights, Coca Cola Concert Series, Smores parties at Moonbeam. Any other scheduled events that need support. Coordinator will also help with making sure Hosts have their gear check and ski assessments completed to help with on mountain tours, signage control and information stations around the resort. Will work along side Guest Services to take care of guest needs.

Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

SPECIFIC JOB REQUIREMENTS:

• Prior experience as a mountain host, similar work at another resort or direct customer service is preferred

• Excellent customer service and interpersonal skills
• Good verbal and written communication skills
• Additional language is a plus
• Able to ski/ride at an intermediate or expert level is preferred
• Able to work as part of a team and collaborate accordingly

• Good problem-solving skills
• Friendly and outgoing personality; tactful and appropriate

JOB DUTIES AND RESPONSIBILITIES:

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
• Greet skiers, riders, and groups

• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
• Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
• Able to work in inclement weather on a regular basis for log periods of time
• Distribute informational materials as needed
• Work at areas of the resort as assigned

• Accomplish tasks in the absence of constant supervision
• Anticipate and resolve guests' needs
• Knowledge of the resort emergency operating plans and procedures
• Provide tours for guests around the mountain venue and facilities
• Assist all other mountain departments as needed to help improve delivery of services

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.

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