MotorClothes Support/Cashier

Palm Beach Harley-Davidson; West Palm Beach (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Palm Beach Harley-Davidson in West Palm Beach, FL is seeking a MotorClothes/General Merchandise Support teammate to handle cash and credit transactions and support the department. You will greet customers, process checkout, manage paperwork, and help maintain displays and inventory for a great shopping experience.

Join a busy showroom environment where teamwork across motorcycles, parts, financing and services is essential.

Qualifications

• Experience in retail sales and cash handling.
• Outgoing, energetic people person.
• Self-motivated, positive, driven, and helpful.
• Prefer knowledge and experience with Harley-Davidson MotorClothes/Merchandise, or the demonstrated ability to learn them.
• Experience with Point-of-Sale, or the ability to quickly learn due to general knowledge & experience with computers.
• Provide great customer service.

Responsibilities

• Provide excellent customer service to all dealership customers.
• Greet customers immediately in a courteous and friendly manner.
• Provide prompt and accurate service on the cash register.
• Initiate and maintain all related paperwork.
• Maintain a friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service.
• Perform all cashiering functions in accordance with cash handling policies.
• Follow the Premium Checkout Process.
• Maintain accurate customer list in database.
• Check price tags for alterations.
• Handle credit card purchases with proper verification.
• Monitor for shoplifting.
• Keep cashiering desk and areas dust-free, clean, and organized.
• Keep showroom displays neat, clean and fully-stocked.
• Assist with answering incoming calls and directing them to the appropriate person.
• Notify customers when special orders or backordered items are received.
• Cross-sell with other departments (Motorcycles, Parts & Accessories, Financing, Insurance).
• Receive and process merchandise from distributors and log into inventory.
• Participate in periodic physical inventory.
• Assist with setup of events (Open Houses, workshops, fashion shows).
• Remain on the floor and comply with policies.

Skills

Retail Sales

Cash Handling

Customer Service

POS Experience

Tools

POS System

Inventory Database

Cash Register

Job description

Job Title: MotorClothes/General Merchandise Support

Department: MotorClothes/Merchandise

Supervisor: MotorClothes/Merchandise Manager

Summary Description

Handles cash and credit card transactions for the MotorClothes/Merchandise Department in a prompt and courteous manner. Provides support to the MotorClothes/Merchandise Department to contribute to the success of the department and the company.

Duties and Responsibilities

• Provide excellent customer service to external all of the dealership’s customers.


• Greet customers immediately, in a courteous and friendly manner.


• Provide prompt and accurate service on the cash register.


• Initiate & maintain all related paperwork.


• Maintain friendly, helpful demeanor.


• Provide professional, knowledgeable, courteous customer service.


• Perform all cashiering functions in accordance with company cash handling policies and procedures.


• Follow the Premium Checkout Process the company has in place.


• Maintain accurate customer list in database.


• Check price tags for alterations.


• Does not accept checks unless processed through cross checks.


• Use appropriate verification procedures for credit card purchases.


• Monitor for shoplifting.


• Maintain cashiering desk and areas dust free, clean, and organized.


• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.


• Keep sales floor and displays neat, clean and fully-stocked.


• Ensure merchandise is attractively displayed, well organized, and appealing to customers.


• Maintain showroom product availability by stocking shelves and displays.


• Assist with answering incoming calls and directing them to the appropriate person or department.


• Handle telephone transactions quickly, and courteously.


• Notify customers when special orders or backordered items are received.


• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.


• Receive and process merchandise from distributors, checks merchandise received against purchase invoice, logs merchandise into inventory, and prepares product for showroom floor.


• Participate in periodic physical inventory of all merchandise.


• Assist with set-up and staging of special events such as Open Houses, workshops, fashion shows, etc.


• Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.


• Remain alert and on the floor at all times.


• Comply with all company and department policies and procedures.


• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Experience with retail sales and cash handling.


• Be an outgoing, energetic people person.


• Be self-motivated, positive, driven, and helpful.


• Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.


• Experience with Point-of-Sale, or the ability to quickly learn due to general knowledge & experience with computers.


• Provide great customer service.

Physical Demands

• Requires the use of both hands.


• Occasionally required to bend, stoop, crouch, reach and lift 50lbs of material.


• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.


• The noise level in the work environment can be loud.


• Occasionally exposed to exhaust fumes or other airborne particles.