Motor Vehicle Operator

VA Detroit; Proviso Township (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

The VA Detroit seeks a Motor Vehicle Operator for its Beneficiary Travel Office. This role demands safe and reliable transportation for veterans, ensuring their timely arrival at medical appointments across various locations. Candidates should have a valid driver's license and strong communication skills to interact with patients gracefully, maintaining confidentiality and customer satisfaction.

Benefits

Comprehensive Benefits Package

Opportunity to serve the veteran community

Qualifications

• Experience with safe and effective vehicle operation in varied traffic conditions.
• Ability to maintain patient confidentiality and interact courteously with customers.

Responsibilities

• Provide non-emergent transportation for veterans to medical appointments.
• Coordinate with dispatch and ensure timely pick-ups and drop-offs.
• Perform preventative maintenance on vehicles.

Skills

Customer Service

Communication

Safe Driving

Education

Valid State Issued Driver's License

Job description

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Summary

This position serves as a Motor Vehicle Operator located in the Beneficiary Travel Office, which is part of the Veteran Transportation Program within Patient Administration Services. This is located at the Edward Hines Jr., VA Hospital in Hines, IL.

Summary

This position serves as a Motor Vehicle Operator located in the Beneficiary Travel Office, which is part of the Veteran Transportation Program within Patient Administration Services. This is located at the Edward Hines Jr., VA Hospital in Hines, IL.

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Duties

Incumbent provides non-emergent and safe transportation for veterans, caregivers, attendants and/or cargo related to Veterans medical appointment.

The majority of the assignments are completed independently but incumbent must coordinate trips with dispatcher daily to facilitate Patient Transportation Requests and determine pick-up/prop-off times and locations.

The incumbent operates multi-passenger vehicles, bus, vans, and pickup trucks for the transportation of patients traveling to and from Community Based Outpatient Clinics (CBOC) and various door to door locations with in Edward Hines, Jr., VA Hospital catchment area.

In the operation of the. above responsibilities, the incumbent will:

Transport patients; both ambulatory and wheelchair, from all CBOG's traveling to. Edward Hines, Jr. VA hospital and various door to door locations for medical appointments.

Incumbent will provide assistance to allpatients both ambulatory and wheelchair getting in and out of the vehicles.

Incumbent is responsible for safely transporting passengers to their destination throughout rural and urban area's on public roads in a full range of traffic conditions, work which is regularly checked and evaluated for time lines and safe delivery of passengers to their appointments at the Edward Hines Jr., VA Hospital and returned to the CBOC.

Incumbent checks daily passenger lists and transfer patient records within patient privacy policy.

Incumbent is required to fill out and return trip tickets daily for each trip and is responsible for maintaining and reporting an accurate account of odometer mileage, gas receipts, patient trips and vehicle supply receipts.

Incumbent must be able to operate a cell phone / 2way radio in order to maintain communication with dispatcher, medical staff, supervisor and patients to ensure continuity of patient care and customer satisfaction.

Incumbent must be able to articulate with patients about the Veterans Transportation Program and be able to resolve scheduling conflicts should they interrupt patient care1

Incumbent must perform preventative maintenance on all assigned VA and GSA vehicles and equipment, such as: checking oil, lights, tires, batteries, solutions, cooling systems, fan belts, or any noticeable leaks in transmission and differentials, etc.

Incumbent must perform monthly inspections of fire extinguishers and spill kits.

Must be able to communicate and Interpersonal relations, Including the ability to appropriate!)' and courteous relate to internal and external customers.

Incumbent must maintain the confidentiality of patient / employee information both electronic and print.

Incumbent must have the ability to work and function in the medical center in a safe manner, Including infection control and the correct operation of all equipment.

Incumbent will work In Beneficiary Travel during down time as door-to-door Shuttle driver and Transportation Assistance or other driving duties as assigned.

Other duties may be assigned as needed.

Work Schedule: Monday thru Friday, Tour of Duty varies based on the needs of the service.

Position Description/PD#: Motor Vehicle Operator/PD10307A

Relocation/Recruitment Expenses: Not authorized

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Pre-employment physical required
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Current, Permanent VA/VHA Employees are asked to upload a copy of the most recent SF-50 (that is not for an award), indicating current VA/VHA employment.
• Work requires a valid State Issued Driver's License DMV
  
  

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/23/2025.

EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards.

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

• Drive Safely
• Interpret Instructions, Specifications (mobile equipment operations)
• Motor Vehicles
• Reliability And Dependability
• Without more than normal supervision
• Work Practices
  
  

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements/Working Conditions: The employee exerts moderate physical effort in operating, turning, backing, and controlling vehicles which carry heavy loads and a large number of people. Vehicles are operated in all types of traffic and weather conditions on public roads and there is exposure to the danger of serious accidents. The employee drives in heavy traffic and at highway speeds over complicated road and interchange system. Work is conducted inside in patient care areas with potential for exposure to infectious diseases. Some work may be either inside or outside, in areas of medium to excessive heat, cold, humidity, and dampness. Areas may have intermittent noise, fumes, dirt, dust, grease and or oils with exposing drivers to dirt and fumes and to the possibility of cuts, bruises and broken bones as a result of accidents while driving. Areas may be slippery and/or have uneven surfaces and may be located in rural areas of the assigned town. Work is mostly outdoors in a non-controlled traffic environment, during all types of weather conditions for extended periods of time.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Current, Permanent VA/VHA Employees are asked to upload a copy of the most recent SF-50 (that is not for an award), indicating current VA/VHA employment.

Resume Reminder.

Your resume must include the following information for each job listed: Job Title Duties (be as detailed as possible), Month & Year Start/End Dates (e.g. June 2007 to April 2008), Full-time or Part-time Status (include hours worked per week), Series and Grade, if applicable, for all Federal positions you have held. If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.

If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).

For additional information see: What to include in your resume.

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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action
  
  

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• License
• Other (1)
• Resume
• SF-50/ Notification of Personnel Action
  
  

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
• Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50's at the highest grade held with an effective date more than one year old.

Veterans' preference does not apply for internal permanent agency employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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