Motor Vehicle Examiner

BuildGreenCT; Norwalk (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

The State of Connecticut Department of Motor Vehicles (DMV) is seeking a detail oriented Motor Vehicle Examiner to join our team. You will review and process license and registration applications, validate documentation, handle financial transactions, and provide clear information to the public.

This entry‑level role emphasizes dependable, organized work in a fast‑paced environment, with opportunities for advancement as you gain expertise in motor vehicle laws and procedures.

Qualifications

• Three (3) years of clerical experience.
• One (1) year of the General Experience with face-to-face contact with the public.
• College training may be substituted for General Experience (15 semester hours = 1/2 year).
• Preferred: experience in production environments and handling financial transactions.

Responsibilities

• Review and examine applications for operator licenses, vehicle registrations and titles.
• Verify data such as insurance, year, make, model, VIN and tax liabilities.
• Collect fees and balance cash; respond to public inquiries with accurate information.
• Prepare letters advising reasons for rejection or requests for more information.
• Operate computer systems and office equipment; schedule appointments.

Skills

Face-to-face customer service

Clerical experience

Cash handling

Data entry

Education

College coursework substitution for experience

Tools

Personal computer

Office equipment

Job description

Introduction

The State of Connecticut Department of Motor Vehicles (DMV) is now accepting applications for� Motor Vehicle Examiner positions.�The current vacancies from this job posting will be filled at the Danbury, Norwalk and Old Saybrook Branch.

WHAT WE CAN OFFER YOU

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

• Office/On-Site.
• Tuesday - Saturday.
• Full Time, 40 hours per week.
• Work Schedule: Tuesday, Wednesday and Friday- 7:30 AM to 4:45 PM. Thursday- 9:00 AM to 6:15 PM, and Saturday 7:45 AM to 12:45 PM.

NOTE: The current vacancies from this job posting will be filled at the Danbury, Norwalk and Old Saybrook Branch. This recruitment may be used to fill future vacancies at other DMV branch locations as they become available. Other branch locations are Bridgeport, Cheshire, Enfield, Hamden, New Britain, Norwich, Waterbury, Wethersfield, Windham (Willimantic). Norwalk Branch may require you to work in Stamford satellite location; Windham (Willimantic) may require you to work in Putnam satellite location.

THE ROLE

The Department of Motor Vehicles is seeking a detail oriented and customer focused Motor Vehicle Examiner to join our team. In this role, you will review and process license and registration applications, validate documentation, handle financial transactions, and provide clear and accurate information to the public.

The ideal candidate is dependable, organized, and comfortable working in a fast paced environment where accuracy, professionalism, and positive customer interactions are essential. This position offers the opportunity to contribute to public service while developing expertise in motor vehicle laws, policies, and procedures. This is an entry level position with opportunities for advancement. Candidates must have face to face customer service experience.

ABOUT US

At the DMV, we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Please watch the video below to hear a message from our Commissioner at the CT DMV!

This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley at [e-mail]. Join the State of Connecticut and take your next career step with confidence!

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

EXAMPLES OF DUTIES

• Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;
• Performs limited restorations of driver licenses or motor vehicle registrations;
• Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;
• Determines proof of ownership and existence of encumbrances from information submitted;
• Contacts municipal collectors of revenue to obtain clearance;
• Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;
• Compares data elements with automotive reference manuals and manufacturer's publications for verification;
• Checks for erasures or omissions in typing;
• Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;
• Issues motor vehicle operator licenses containing photograph of applicant;
• Collects fees;
• Verifies and validates applications and supporting documentation;
• Operates camera;
• Die cuts and laminates photographs to licenses;
• Makes minor adjustments to and performs routine maintenance on equipment;
• Operates cash register and other office equipment such as calculators and computer terminals;
• Schedules appointments;
• Prepares financial documents and reports;
• Balances cash and documents;
• Processes registration renewals;
• Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;
• Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;
• May maintain records including approved and rejected applications;
• May perform specific research assignments such as chain of ownership or lien information;
• May clear duplicate identification lists;
• May type;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures;
• interpersonal skills;
• oral and written communication skills;
• in performing arithmetical computations;
• handle and count money;
• read, comprehend and apply laws, policies and procedures;
• maintain records;
• examine documents for completeness and accuracy;
• operate personal computer, computer terminals and office equipment;
• operate office suite software;
• use reference manuals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience working in a production environment with face-to-face customer service.
• Experience reviewing and verifying official documents for completeness, accuracy, and compliance with rules and regulations.
• Experience handling financial transactions, including cash, checks, and credit card payments, and balancing a register.
• Experience operating computer systems, and working with standard office equipment such as printers, scanners, and fax machines.
• Experience independently applying policies and procedures to make decisions.
• Experience communicating with customers and resolving customer escalations.
• Experience working and completing assignments with competing priorities.
• Experience performing clerical duties, such as data entry, documents processing and record keeping.
• Experience with verbal and written communication.
• Experience providing customer service to the public with varying service needs.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.