MOTOR VEHICLE COMPLIANCE ANALYST 4

State of Louisiana; Baton Rouge (LA); On-site; USD 30,000 - 36,000; Full time

Job summary

The Office of Motor Vehicles (OMV) in Baton Rouge seeks a Motor Vehicle Compliance Analyst 4 for the CDL Help Desk Unit at Headquarters. You will handle help desk tickets from AAMVA, review reports, and support field offices while ensuring compliance with Driver’s License laws and Federal Regulations.

Requires a high school diploma or equivalent with 3 years of experience (or 30 college hours substitute for a year). Appointment is 4-year; schedule Mon-Fri 8:00–4:30; annual compensation $32,781.

Qualifications

• Attention to detail and strong writing skills are essential.
• Basic mathematical skills for reporting and data handling.
• Willingness to work with a small team and assist other OMV offices.

Responsibilities

• Handle help desk tickets from AAMVA for Non-CDLIS pointers.
• Review and process S2S weekly and Go Live reports for each jurisdiction.
• Provide support to field offices and other jurisdictions to resolve S2S Verification issues.
• Maintain knowledge of AAMVA publications and specifications.
• Prepare correspondence regarding reinstatement of driving and registration privileges.

Skills

Attention to detail

Writing skills

Math skills

Education

High school diploma or equivalent +3 years experience

Job description

About This Job The Office of Motor Vehicles (OMV) performs functions of the state relative to the examination and licensing of operators of motor vehicles, the suspension and revocation of such licenses, issuance of vehicle title and registration certificates, license plates for all motor vehicles operated upon the highways of the state, recordation of liens against vehicles, and the collection of sales/use tax and other appropriate fees, all in accordance with applicable laws.

About This Job The Office of Motor Vehicles (OMV) performs functions of the state relative to the examination and licensing of operators of motor vehicles, the suspension and revocation of such licenses, issuance of vehicle title and registration certificates, license plates for all motor vehicles operated upon the highways of the state, recordation of liens against vehicles, and the collection of sales/use tax and other appropriate fees, all in accordance with applicable laws. OMV strives to serve the public in a professional, compassionate, and responsive manner while maintaining a high standard of quality and providing unparalleled service to both internal and external customers. This position for a Motor Vehicle Compliance Analyst 4 serves within the CDL Help Desk Unit at the Headquarters location in Baton Rouge. Attention to detail, general writing and math skills, and willingness to work and communicate with a small group, as well as aiding other OMV offices or sections and the public, are key to success in this role. The Office of Motor Vehicles (OMV) will provide the highest quality service and protection to internal and external customers in an environment that views change as opportunity.

Minimum Qualifications Possession of a high school diploma or equivalent plus three years of experience or training in any field.

Experience Substitution: Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

Necessary Special Requirement: May be required to possess a current Louisiana driver's license at the time of appointment.

Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties And Other Information

Job Duties:

• Possess knowledge of specialized Office of Motor Vehicles operations
• Receive and work help desk tickets from AAMVA for issues with Non-CDLIS pointers
• Work a daily error report from AAMVA
• Review and process S2S weekly reports, including Go Live Reports for each jurisdiction
• Review and process the licenses canceled out-of-state report monthly
• Work CD31 report for S2S pointers to resolve missing or broken pointers
• Provide support to field offices and other jurisdictions to review and resolve issues with S2S Verification Service
• Code records appropriately when notified by other agencies
• Maintain working knowledge of AAMVA publications and specifications
• Compose and generate correspondence regarding reinstatement of driving and registration privileges using knowledge of Driver’s License Laws and Federal Regulations
• Use independent judgment in resolving problems and explaining options helpful to applicants
• Maintain the security of driving records according to the Federal Privacy Act
• Read, comprehend and interpret policies, procedures, manuals, laws, codes and various documents
• Maintain all materials necessary for performance of office duties
• Fully understand changes in law enacted by the legislature
• Compile data and statistical information for written reports as directed
• Train new and veteran employees on job functions and updates as needed
• Perform other duties as assigned

Position-Specific Details:

Appointment Type: 4-Year Job Appointment

Work Schedule: Monday through Friday, 8:00 a.m. – 4:30 p.m.

Compensation: $32,781 annually

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

Latedra Drummond
DPS/Human Resources Analyst
7979 Independence Blvd
Baton Rouge, La, 70808
Email: [e-mail]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage – More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others