Motion Automation Intelligence- Repair Coordinator

Motion; City of Rochester (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Motion is seeking a Repair Coordinator to manage internal and external repairs, coordinate with vendors, and report on repair metrics. You’ll work with quality, repair, customer service, and production teams, ensuring timely updates and customer satisfaction.

Responsibilities include processing RMAs, failure analysis, warranty determinations, and financial transactions related to repairs. Strong MS Office skills and experience with Dynamics SL/SharePoint are a plus.

Qualifications

• High school diploma or GED required.
• 2–5 years of related experience recommended.
• Proficiency with Microsoft Office and ERP/CRM tools is beneficial.

Responsibilities

• Process incoming RMA, failure analysis and MRB requests, and coordinate external RMAs.
• Ensure OEM failure analysis response requirements are met.
• Report NC/CAPA issues to designated staff.
• Maintain communication with customers and internal stakeholders on repair status.
• Determine warranty status and request POs as needed.
• Create or issue sales/purchase orders or shippers related to repairs.
• Process credit returns, rebills, and related transactions.
• Report metrics to management as required.
• Manage OEM customer portals and supplier quality concerns to maintain high ratings.

Skills

Written communication

Verbal communication

Self-starter

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Dynamics SL

Sharepoint

Job description

MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.

Summary

The Motion Automation Intelligence- Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.

Job Duties

• Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.
• Ensures OEM customer failure analysis response requirements are satisfied.
• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
• Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
• Determines warranty status and requests purchase orders from customers when required.
• Creates or issues sales orders, purchase orders or shippers related to repairs.
• Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production.
• Reports metrics to management as required.
• Performs other duties as assigned.
• Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.

Education & Experience

• Typically requires a high school diploma or GED
• Two (2) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Proficiency with Microsoft Office.
• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
• Strong written and verbal communication skills.
• Experience working in Microsoft Dynamics SL and Sharepoint a plus.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay: $22.33 - $29.05 / hour

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.