MOSDOH - Patient Services Advocate

A.T. Still University; Kirksville (MO); On-site; USD 32,000 - 38,000; Full time

Job summary

A.T. Still University's Missouri School of Dentistry and Oral Health (ATSU-MOSDOH) on the St.

Louis campus is seeking a full-time, non-exempt Patient Services Advocate to manage patient registration and payments, and to serve as a liaison between dental students and patients. The role includes collecting demographic data, applying a sliding fee scale for uninsured patients, verifying insurance, and coordinating with clinic staff to ensure accurate billing and follow-up while upholding HIPAA

Qualifications

• High school diploma or equivalent.
• 2 years healthcare setting experience preferred.
• 2 years customer service experience required.
• Knowledge of third-party reimbursement.
• Proficient in basic computer skills and data entry.

Responsibilities

• Interview patients and collect demographic information for their chart.
• Explain HIPAA and patient privacy policies to patients.
• Determine fees for uninsured patients using sliding fee scale and collect payments.
• Verify third-party coverage and collect copays.
• Refer patients to resources for funding options.
• Notify clinic staff when patients are ready to be seen.
• Schedule follow-up appointments and manage patient check-out documents.
• Act as liaison between dental students and patients.
• Answer incoming calls for dental students and providers.
• Record no-shows, cancellations, and late arrivals.

Skills

Healthcare experience

Customer service

HIPAA compliance

Demographic data collection

Communication skills

Cash handling / deposits

10-key calculator

Education

High school diploma or equivalent

Tools

Word processing

Email software

10-key calculator

Credit card processing equipment

Job description

MOSDOH - Patient Services Advocate

A. T. Still University's Missouri School of Dentistry and Oral Health (ATSU-MOSDOH) is seeking a full-time, non-exempt Patient Services Advocate on the St. Louis, Missouri campus. This position reports to the Clinical Operations Manager. The Patient Services Advocate is responsible for completing the patient registration process for dental services by collecting demographic information, determining appropriate fees and collection of payment. This position will also function as a liaison between dental students and patients.

Duties & Responsibilities

• Interview patients to document necessary demographic information and maintain appropriate information in patients' chart as needed.
• Review appropriate policies and regulations such as HIPAA with the patients.
• For uninsured/self pay patients, determine fees based on sliding fee scale and collect fees due.
• Verify and document third party coverage; collect copays due.
• Refer patients to appropriate resources to apply for alternative methods of funding.
• Use electronic schedule to notify clinic when patient is ready to be taken back.
• Review patient check out documents and schedule follow-up appointments.
• Act as a liaison between the dental students and their family of patient: contacting patients for additional appointments, etc.
• Handle incoming patient calls for dental students, specialists, other dental providers.
• Make every effort to fill broken or cancelled appointments in a timely manner, based on payer mix.
• Record all no shows, cancellations, and late arrivals.
• Confirm all appointments, confirm Medicaid, denoting the ME codes, verify insurance and sliding fee scale status in advance and inform patients of their cost of care.
• Pull end of the day reports to ensure that all encounters are closed, and clinical notes are entered.
• Perform other duties as assigned.

Requirements

Skills & Experience

• High school diploma or equivalent.
• 2 years experience in a health care setting or related field; dental experience strongly preferred.
• 2 years experience in customer service.
• Knowledge of third party reimbursement.
• Good computer skills including the use of word processing and e-mail software. A test will be given.
• Good oral and written communication, customer service, organizational and mathematical skills.
• Capable of making bank deposits.
• Ability to use a 10 key calculator and credit card machine.
• Ability to accurately register and interview clients.
• Ability to read and interpret materials.
• Ability to use initiative; be detail oriented, and flexible.