Mortgage Underwriting and Compliance Manager

Citizens Bank - Indiana; Avon (IN); On-site; USD 85,000 - 105,000; Full time

Job summary

Citizens Bank - Indiana is seeking an experienced Mortgage Underwriter Supervisor to lead daily underwriting operations and ensure timely, accurate loan decisions. You will coach underwriters, review complex files, and partner with audits, regulators, and investors to maintain high standards of quality and compliance.

The role requires strong knowledge of agency and investor guidelines, TRID, RESPA, TILA, and HMDA, with the ability to implement policy changes and train staff on revised

Qualifications

• Strong supervisory experience in mortgage underwriting.
• Experience ensuring compliance with agency, investor, and company guidelines.

Responsibilities

• Supervise, coach, and evaluate underwriters to maintain productivity, quality, and compliance standards.
• Review and approve or recommend complex or exception loan files within delegated lending authority.
• Serve as a point of contact during internal audits, investor reviews, and regulatory examinations.
• Develop, implement, and update underwriting policies and procedures to align with regulatory and investor changes.
• Maintain strong relationships with outside vendors, investors and stakeholders.
• Support new product implementation and ensure underwriting staff are trained in updated guidelines and requirements.
• Ensure accurate documentation and adherence to company policies throughout the mortgage underwriting process.
• Ensure all underwriting decisions comply with agency, investor, and company guidelines, including Conventional, Portfolio, HELOC and Jumbo loan programs, as well as brokered FHA, VA, and USDA.
• Monitor compliance with federal and state mortgage lending regulations, including but not limited to TRID, RESPA, TILA, ECOA, HMDA, Fair Lending, and Anti-Money Laundering (AML) requirements.
• Conduct quality control reviews, internal audits, and file monitoring to identify trends, reduce risk, and improve underwriting accuracy.
• Partner with leadership to identify process improvements, implement technology enhancements, and reduce operational risk.
• Collaborate with Quality Control, Compliance, Processing, Closing, Loan Originators, Secondary Market and servicing teams to ensure loan quality and operational efficiency.
• Research and communicate changes to agency and investor underwriting guidelines, ensuring staff receive ongoing training.
• Resolve escalated underwriting issues and provide guidance on complex income, credit, asset, and collateral scenarios.
• Analyze underwriting performance metrics, loan quality, turn times, and defect rates to improve operational effectiveness.

Skills

Office equipment operation

English language proficiency

Data gathering

Confidentiality

Education

Bachelor's degree in finance or related field

Tools

Encompass

Mortgage loan origination system

Job description

Summary Of Job Responsibilities

While serving in the capacity of a working mortgage underwriter, additionally manage and oversee the daily operations of mortgage underwriting and compliance, ensuring timely, accurate loan decisions.

• Supervise, coach, and evaluate underwriters to maintain productivity, quality, and compliance standards.
• Review and approve or recommend complex or exception loan files within delegated lending authority.
• Serve as a point of contact during internal audits, investor reviews, and regulatory examinations.
• Develop, implement, and update underwriting policies and procedures to align with regulatory and investor changes.
• Maintain strong relationships with outside vendors, investors and stakeholders
• Support new product implementation and ensure underwriting staff are trained in updated guidelines and requirements.
• Ensure accurate documentation and adherence to company policies throughout the mortgage underwriting process.
• Ensure all underwriting decisions comply with agency, investor, and company guidelines, including Conventional, Portfolio, HELOC and Jumbo loan programs, as well as brokered FHA, VA, and USDA.
• Monitor compliance with federal and state mortgage lending regulations, including but not limited to TRID, RESPA, TILA, ECOA, HMDA, Fair Lending, and Anti-Money Laundering (AML) requirements.
• Conduct quality control reviews, internal audits, and file monitoring to identify trends, reduce risk, and improve underwriting accuracy.
• Partner with leadership to identify process improvements, implement technology enhancements, and reduce operational risk.
• Collaborate with Quality Control, Compliance, Processing, Closing, Loan Originators, Secondary Market and servicing teams to ensure loan quality and operational efficiency.
• Research and communicate changes to agency and investor underwriting guidelines, ensuring staff receive ongoing training.
• Resolve escalated underwriting issues and provide guidance on complex income, credit, asset, and collateral scenarios.
• Analyze underwriting performance metrics, loan quality, turn times, and defect rates to improve operational effectiveness.

Essential Job Duties

While serving in the capacity of a working mortgage underwriter, additionally manage and oversee the daily operations of mortgage underwriting and compliance, ensuring timely, accurate loan decisions.

• Supervise, coach, and evaluate underwriters to maintain productivity, quality, and compliance standards.
• Review and approve or recommend complex or exception loan files within delegated lending authority.
• Serve as a point of contact during internal audits, investor reviews, and regulatory examinations.
• Develop, implement, and update underwriting policies and procedures to align with regulatory and investor changes.
• Maintain strong relationships with outside vendors, investors and stakeholders
• Support new product implementation and ensure underwriting staff are trained in updated guidelines and requirements.
• Ensure accurate documentation and adherence to company policies throughout the mortgage underwriting process.
• Ensure all underwriting decisions comply with agency, investor, and company guidelines, including Conventional, Portfolio, HELOC and Jumbo loan programs, as well as brokered FHA, VA, and USDA.
• Monitor compliance with federal and state mortgage lending regulations, including but not limited to TRID, RESPA, TILA, ECOA, HMDA, Fair Lending, and Anti-Money Laundering (AML) requirements.
• Conduct quality control reviews, internal audits, and file monitoring to identify trends, reduce risk, and improve underwriting accuracy.
• Partner with leadership to identify process improvements, implement technology enhancements, and reduce operational risk.
• Collaborate with Quality Control, Compliance, Processing, Closing, Loan Originators, Secondary Market and servicing teams to ensure loan quality and operational efficiency.
• Research and communicate changes to agency and investor underwriting guidelines, ensuring staff receive ongoing training.
• Resolve escalated underwriting issues and provide guidance on complex income, credit, asset, and collateral scenarios.
• Analyze underwriting performance metrics, loan quality, turn times, and defect rates to improve operational effectiveness.

Skills And Abilities Required

• Ability to operate a personal computer (using various software), typewriter, calculator, scanner, mortgage loan origination system, copier, fax, and other office equipment.
• Ability to speak, read, and write English and perform complex loan calculations.
• Mental/visual skills necessary to effectively and efficiently monitor personal computer and loan processor input.
• The ability necessary to gather data from several sources, prepare loan files and documents and positively represent the Bank during such contacts.
• Ability to maintain confidentiality of customer information, employee information and any Citizens Bank business practices, processes and procedures.

Minimum Requirements

• Minimum of 5 years of experience as a mortgage underwriter with experience in a supervisory role.
• Bachelor's degree in finance, business, or related field or equivalent work experience.
• Strong understanding of conventional, jumbo, and construction loan products, along with Fannie Mae and Federal Home Loan Bank guidelines.
• In depth knowledge of credit analysis, secondary market income calculation, and loan compliance regulations.
• Proficiency with mortgage loan origination software, Encompass experience a plus.
• Excellent attention to detail and ability to work under pressure and meet deadlines.
• Strong communication skills and the ability to collaborate with internal teammates and third-party vendors.
• Knowledge of federal and state lending regulations, including RESPA, TILA, and HMDA.

Working Conditions

Good. Experiences little discomfort for heat, noise, dust, or other factors.