Mortgage Solutions Advisor

Sacbar; Corona, Northern (CA, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Corona, CA is hiring for a Credit Solutions Advisor II to originate residential mortgage loans and provide guidance on auto loans, credit cards, and core banking products. The role balances sales with risk management while ensuring regulatory compliance and excellent client service.

Responsibilities include guiding clients through the mortgage process, gathering documents, coordinating with internal partners, and upholding SAFE Act requirements for loan origination.

Qualifications

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone.
• Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic.

Responsibilities

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

Skills

Mortgage origination

Customer service

Client-facing communication

Sales and cross-selling

Regulatory compliance

Credit analysis

Team collaboration

Problem solving

Education

High School Diploma / GED

Job description

Bank of America in Corona, CA is hiring for a Credit Solutions Advisor II to originate residential mortgage loans and provide guidance on auto loans, credit cards, and core banking products. The role balances sales with risk management while ensuring regulatory compliance and excellent client service.

Responsibilities include guiding clients through the mortgage process, gathering documents, coordinating with internal partners, and upholding SAFE Act requirements for loan origination.