Mortgage Solutions Advisor

Bank of America; Chandler (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Bank of America in Chandler, Arizona is hiring a mortgage loan specialist who handles inbound calls and outbound outreach to help clients choose financing options for home purchases, refinances, or HELOCs. You will analyze financial goals and guide customers through the loan process.

This role requires strong client service, regulatory compliance, and teamwork with lending partners. It demands accuracy, calm under pressure, and the ability to manage documents and timelines while delivering

Qualifications

• Has 1+ year sales and/or mortgage experience.
• Strong relationship-deepening and client care mentality.
• Ability to learn lending platform systems and adapt to changing processes.

Responsibilities

• Provides exceptional client care by handling inbound/outbound calls to uncover lending needs and advise on best product solutions.
• Uses lending processes to meet guidelines, manage risk, and communicate with clients and partners throughout the lending process.

Skills

Sales experience

Mortgage knowledge

Client relationship

Customer service

Education

High School Diploma / GED

Job description

Bank of America in Chandler, Arizona is hiring a mortgage loan specialist who handles inbound calls and outbound outreach to help clients choose financing options for home purchases, refinances, or HELOCs. You will analyze financial goals and guide customers through the loan process.

This role requires strong client service, regulatory compliance, and teamwork with lending partners. It demands accuracy, calm under pressure, and the ability to manage documents and timelines while delivering