Mortgage Servicing Specialist II

Banner Bank; Walla Walla (WA); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Incentive potential

Medical, dental, vision coverage

Paid vacation and holidays

401k with company match

Tuition reimbursement

Job summary

Banner Bank is seeking a Mortgage Servicing Specialist II in Washington to perform a broad range of loan servicing tasks, resolve routine to moderately complex issues, and support investor reporting. The role requires attention to detail, accuracy in loan data, and effective communication with customers and internal partners.

The position emphasizes servicing operations, compliance with investor guidelines, and collaboration across teams to ensure timely remittance and accurate reporting.

Qualifications

• High school diploma or GED required.
• 2+ years mortgage servicing or related financial services experience.
• Working knowledge of mortgage servicing processes, systems, and operations; familiarity with loss mitigation.

Responsibilities

• Perform a broad range of loan servicing activities, including transaction processing and account maintenance.
• Respond to inquiries related to loan servicing, including escrow analysis, ARM changes, payoffs and delinquency.
• Monitor payment activity and system reports to identify discrepancies and take corrective action.
• Audit, post, and reconcile funds for investor-serviced or purchased loans.
• Maintain and audit loan data, ensuring accuracy and completeness.
• Prepare reports and support portfolio analysis and investor reporting.

Skills

Mortgage servicing processes

Regulatory knowledge

Customer communication

Issue resolution

Collaboration

multitasking

Multi-priority management

Education

High School Diploma/G.E.D.

2+ years mortgage servicing experience

Tools

Mortgage systems

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

The Mortgage Servicing Specialist II performs a broad range of loan servicing activities, including resolving non-routine issues, supporting customer and investor needs, and maintaining accurate loan data and reporting. This role may perform specialized servicing functions, such as delinquency management or loss mitigation, in accordance with established guidelines.

Essential Functions:

• Perform a broad range of loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
• Respond to internal and external customer inquiries related to loan servicing, including account activity, escrow analysis, ARM changes, payoffs, and delinquency; may handle more complex or escalated inquiries.
• Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
• Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
• Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records to ensure accuracy and completeness.
• Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
• May perform collection and loss mitigation activities, including contacting customers regarding delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
• Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
• Prepare reports and support tracking and analysis and collaborate as needed across servicing functions.
• Support audit, compliance, and examination activities and ensure adherence to policies, procedures, security requirements, investor guidelines, and applicable regulations.

Education & Experience:

• High School Diploma/G.E.D.
• 2 or more years experience in mortgage servicing, loan operations, construction lending, or related financial services activities.

Skills & Knowledge:

• Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized servicing functions such as loss mitigation.
• Working knowledge of regulatory and investor requirements, including those impacting customer servicing and loss mitigation activities.
• Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
• Ability to use systems and reporting to identify discrepancies and support issue resolution.
• Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
• Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
• Ability to manage multiple priorities and adapt to changing demands within servicing operations

Physical Demands:

Be capable of lifting and moving objects up to 25 pounds.

Compensation & Benefits:

• Targeted starting salary range (based on experience): $19.99-$27.05/hr
• Incentive potential
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance
• Paid vacation time, sick time, and 11 company-paid holidays
• 401k with up to 4% company match
• Tuition reimbursement

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third‑party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.