Mortgage Servicing Specialist — Customer-Focused

Northrop Grumman Federal Credi; California (MO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Profit sharing

Job summary

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Servicing Representative who is detail‑oriented and member‑focused. You’ll be the go‑to expert for mortgage and HELOC questions, payments, escrow accounts, and portfolio reviews.

Requirements: high school diploma and at least 2 years in a financial institution, preferably mortgage servicing; strong communication and problem solving; comfortable with Windows and core banking systems.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a financial institution, preferably in mortgage loan servicing.
• Strong communication and customer service skills.
• Attention to detail and strong problem-solving abilities.
• Basic knowledge of loan servicing documentation and regulations; comfortable using Microsoft Windows and core banking systems.

Responsibilities

• Assist members with mortgage and HELOC questions over the phone.
• Respond to email inquiries and help resolve account issues.
• Process loan payments, transactions, and account adjustments.
• Manage escrow impound accounts for taxes and insurance.
• Review reports and monitor mortgage portfolios.
• Process loan documentation such as payoffs, reconveyances, and subordinations.
• Monitor and recommend action for collateral with delinquent property taxes.
• Research and resolve account discrepancies.
• Ensure accounts and processes stay compliant with policies and regulations.
• Collaborate with internal teams to solve problems and support members.
• Help with audits, reports, and daily balancing.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Tools

Microsoft Windows

Core banking systems

Job description

Northrop Grumman Federal Credit Union is seeking a Mortgage Loan Servicing Representative who is detail‑oriented and member‑focused. You’ll be the go‑to expert for mortgage and HELOC questions, payments, escrow accounts, and portfolio reviews.

Requirements: high school diploma and at least 2 years in a financial institution, preferably mortgage servicing; strong communication and problem solving; comfortable with Windows and core banking systems.