Mortgage Servicing Specialist

Merchants Capital; Carmel (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Laid-back work environment

Team building opportunities

Recognition as a top workplace

Job summary

A leading financial services company in Carmel, Indiana seeks a Mortgage Servicing Specialist. You will process loan documents, manage customer service calls, and validate insurance coverage requirements. Candidates should have at least three years of mortgage banking experience or equivalent education and strong organizational skills. This full-time entry-level position offers a laid-back work environment focused on team building.

Qualifications

• Minimum of three years mortgage banking experience in loan servicing.
• Strong organizational skills required with ability to prioritize work.
• Demonstrates excellent verbal and written customer service skills.

Responsibilities

• Review and process loan documents after closing.
• Manage customer calls via incoming Customer Service Lines.
• Track loan related insurance requirements.
• Validate insurance coverage amounts.
• Assist with tax and insurance payments.

Skills

Organizational skills

Customer service skills

Verbal communication

Written communication

Proficient in MS Word

Proficient in Excel

Proficient in Outlook

Education

High school diploma or GED

Job description

Our Mortgage Servicing Specialist will pull and analyze closing loan documents, check insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building.

After one year as a Servicing Specialist, you will know you were successful if you are able to do the following confidently and independently:

• Reviewing and processing loan documents after closing for completeness and accuracy.
• Receiving and managing customer calls via incoming Customer Service Lines.
• Track all loan related insurance requirements.
• Validate insurance coverage amounts according to bank and local requirements.
• Assist with tax and insurance payments on escrow accounts.
• Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
• Book first mortgages and HELOCs on servicing platform.
• Analyze data and research issues and exceptions while making or recommending appropriate changes.
• Process incoming and outgoing mail items.
• Produce and mail late notices and monthly statements, sort, and process payments.
• Set up ACH plans upon receipt of authorization forms.
• Prepare and send payoff statements and process incoming payoff proceeds.

Requirements

What we are looking for...

• A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred.
• Requires at least a high school diploma or GED from an accredited institution.
• Strong organizational skills required with the ability to prioritize work to meet deadlines.
• Must demonstrate excellent verbal and written customer service skills.
• Requires proficient knowledge of MS Word, Excel, and Outlook.
• Previous mortgage loan servicing experiences strongly preferred.
• Previous banking experience preferred.

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking, Mortgage Warehousing, and Banking. Merchants Bancorp has assets and deposits reported as of December 31, 2024 across its subsidiaries, including Merchants Bank of Indiana and related servicing entities.

Merchants Bank and Merchants Capital have been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. For more information read the entire article here.

PM20 #CL

SenioritY level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales