Mortgage Servicing Escrow Oversight Specialist

VyStar Credit Unions; Jacksonville (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Tuition reimbursement

On‑the‑job training

Descripción de la vacante

VyStar Credit Union is seeking a Mortgage Servicing Escrow Oversight Specialist to act as the liaison between Mortgage Loan Servicing and escrow vendors, ensuring timely remittance and accurate reconciliations. You will monitor risks, review exception reports, and support audit activities within a fast‑paced environment.

The role requires strong communication, Excel proficiency, and knowledge of mortgage escrow components.

Formación

• High school education is the minimum requirement.
• Associates degree or 4–6 years of related mortgage servicing experience preferred.
• Knowledge of mortgage escrow accounts, homeowners’ insurance, taxes, force placed insurance.

Responsabilidades

• Ensure timely remittance and reconciliation of payments to escrow vendors.
• Run daily ALTINS for proper insurance payments processing.
• Communicate with third party vendors daily/weekly.
• Identify risks/challenges and work with vendors to resolve.
• Respond to monthly exception reports and resolve discrepancies.
• Explain and apply mortgage servicing knowledge (flood, hazard, taxes).
• Assist with audits and cross‑functional department needs.

Conocimientos

Communication

Detail-oriented

Teamwork

Advanced Excel

ALTINS

Root cause analysis

Mentoring / coaching

Cross-functional collaboration

Educación

Associates degree

High school diploma

Herramientas

ICE MSP Mortgage Servicing Platform

ALTINS (Insurance processing)

Descripción del empleo

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

Mortgage Servicing Escrow Oversight Specialist

Accountability Statement

The incumbent is the liaison between Mortgage Loan Servicing and the in-force escrow vendors and will be responsible for daily remittance and reconciliation of funds to Mortgage Servicing escrow vendors on all loans serviced by VyStar Credit Union. The incumbent will report any anomalies to the Mortgage Loan Servicing Supervisor, Mortgage Servicing Manager and/or Vice President Mortgage Servicing to ensure servicing rights are protected. The incumbent will also be responsible for working with accounting to reconcile general ledger accounts for the department and ensure all vouchers for vendor remittance are completed accurately and timely.

Essential Responsibilities

• Protect the interest of VyStar and its investors by ensuring payments are remitted timely and VyStar records are reconciled/updated daily/monthly.
• Run daily ALTINS to ensure proper processing of insurance payments.
• Communicate on a daily and weekly basis with third party vendors.
• Effectively communicate any risks or challenges and work with the vendors to resolve the opportunities.
• Respond to monthly exception reports.
• Timely review and research of daily exception/escalation reports, research and respond to Insurance and Tax issues.
• Knowledge of insurance carries, disbursement and borrow communications.
• Effectuate tasks according to our policies and procedures and adherence to regulatory/investor and SLA compliance.
• Monitor and reconcile at least monthly if not more often, based on the specific situation, the general ledger reconciliation functions of the department and work with the respective employee or Accounting to clear any exceptions.
• Apply knowledge of mortgage servicing (flood, hazard, wind/hurricane, etc.), flood certificates, force place insurance, loss draft requirements and taxes.
• Responsible for providing and/or coordinating periodic up‑training to ensure the mortgage servicing staff stays abreast of any changes with Insurance/Tax third party vendors.
• Identify and make recommendations to Mortgage Servicing Supervisor, Mortgage Loan Servicing Manager and Vice President regarding process improvements, quality service and increased efficiencies.
• Provide monthly updates to Supervisor/Manager regarding any outstanding items that are still pending.
• Act as a secondary resource for other department functions such as satisfaction, loss draft, PMI, etc.
• Participate in assisting the leadership team with routine annual audits for a variety of examiners.
• General understanding of GL principles and third party accounts payable.
• Assist with the creation and maintenance of escrow and vendor related procedures.
• Perform other duties and responsibilities as assigned.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

VyStar Excellence Behaviors

• Focus - Focus your full attention by carefully listening to and observing client or member.
• Connect - Consistently be friendly and approachable. Demonstrate your care.
• Understand - Listen empathetically and ask questions (70%/30% rule).
• Counsel - Recommend solutions based on your member’s needs and objectives.
• Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.

Job Qualifications

• Education: A high school education is the minimum requirement.
• Experience: Either Associates degree or 4-6 years of related mortgage servicing experience is required. 4-6 years in a Mortgage Servicing experience, preferable insurance or tax related. Knowledge of the ICE mortgage servicing platform (MSP) is preferred, but not required.
• Knowledge, Skills & Abilities:
  • Knowledge of mortgage escrow accounts, homeowners’ insurance, taxes, force placed insurance.
  • Ability to diagnose root cause and evaluate proposed solutions.
  • Strong communication skill, both written and oral, be detailed oriented, have good organizations and active listening skills.
  • The ability to work in a fast-paced environment and proven ability to work with others.
  • Ability to coach, mentor and counsel team.
  • Ability to influence and persuade cross functional teams.
  • Advanced Excel skills/VLOOK ups.
  • Experience with running ALTINS.

Disclaimers and Work Environment

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

VyStar Credit Union Human Resources

VyStar Credit Union has a rich history of providing financial services and community support. VyStar was originally founded as Jax Navy Federal Credit Union in 1952 to serve military members, civil services employees and their families at Naval Air Station Jacksonville. In the more than 70 years since then, we have expanded our field of membership to now serve 49 counties in Florida and 29 counties in Georgia. As we have grown, we have continued to provide excellent service to our members and our communities. Today, we serve over 925,000 members, including 50,000 small business members, making us one of the largest financial institutions in Northeast Florida ($13.5 billion in assets) and one of the largest credit unions in the country. We are guided by our purpose to Do Good.