Mortgage Services Administration Apprentice

Getting In Limited; Hampshire (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits you with a fast-growing specialist lender, where you can kickstart your career as a Mortgage Services Administration Apprentice. This role offers a chance to engage in diverse post-completion administration tasks, ensuring accuracy and compliance while delivering exceptional customer service. You will work collaboratively within a supportive team, contributing to the company’s commitment to excellence. Join a vibrant culture that values communication and teamwork, and embark on a rewarding journey in the mortgage services industry.

Qualifications

• Strong communication skills to effectively handle customer queries.
• Attention to detail for accurate document processing.

Responsibilities

• Manage post-completion administration procedures for existing loans.
• Provide excellent customer service and respond to queries professionally.

Skills

Communication skills

IT skills

Attention to detail

Team working

Knowledge of Microsoft Office

Education

High School Diploma

Job description

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Apply to: Mortgage Services Administration Apprentice

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Mortgage Services Administration Apprentice

, Apply From: 01/05/2025

Learning Provider

Delivered by FARNBOROUGH COLLEGE OF TECHNOLOGY

Employer

FLEET MORTGAGES LIMITED

Vacancy Description

This is a fantastic opportunity to kick start your career in a friendly, inclusive and growing business.

This is a varied role, dealing with all aspects of our post-completion administration procedures relating to existing loans including queries both by telephone and in writing.

You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

• Work to agreed objectives, service standards and deliverables
• Scan, upload and allocate documents/emails to the DPR system
• Chase Brokers, Solicitors and Valuers for outstanding information/documentation
• Provide support to the Mortgage Services Consultants with post and ad-hoc duties
• Ensure relevant documentation and information received is checked for adherence to policy and criteria
• Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
• Provide a prompt reply to all written correspondence
• Develop positive working relationships with colleagues
• Adhere to internal/external compliance, credit review and audit requirements
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
• Use initiative to resolve queries outside own area of expertise
• Take responsibility for your own learning and development
• All other associated duties and responsibilities and carry out any tasks as required by management

Key Details

Vacancy Title

Mortgage Services Administration Apprentice

Employer Description

Fleet Mortgages – a fast-growing, specialist buy-to-let lender – commenced trading in December 2014.Fleet Mortgages has a strong culture, driven by our core values: do the right thing, listen, own it, aim for greatness and keep it simple. Here at Fleet Mortgages, we believe that everything starts with a good conversation, whether that be internally or externally.Originally a team of 14, Fleet Mortgages has grown to over 200 employees since then.Fleet Mortgages was acquired by Starling Bank in 2021.

Vacancy Location

2nd Floor Flagship House Reading Road North Hampshire GU51 4WP

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000316661

Key Dates

Apply From

01/05/2025

Closing Date For Applications

2025-06-30 23:59:59

Interview Begin From

Possible Start Date

2025-09-01 00:00:00

Training

Training to be Provided

Level 3 Business Administration Apprenticeship standard.

Learning Provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Skills Required

Communication skillsIT skillsAttention to detailTeam workingKnowledge of Microsoft Office

Apply Now