Mortgage Servicer

Apple-Federal-Credit-Union; Fair Oaks (VA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

11 paid federal holidays

Tuition reimbursement and ongoing培训

Job summary

Apple Federal Credit Union in Fairfax, VA is seeking a Mortgage Servicer to support mortgage and home equity loan servicing tasks, including payment processing, escrow maintenance, and file upkeep.

Under supervision, you will assist with records, notices, and inquiries from members. This role requires mortgage knowledge, strong customer service, and detail-oriented work in a collaborative team.

Qualifications

• Minimum three-years experience in mortgage-related work.
• Knowledge of mortgage loan products and features.
• High school diploma or equivalent (GED).
• Some college coursework a plus
• Excellent member service, telephone, and interpersonal skills
• Excellent organizational skills and attention to detail.
• PC proficient, including MS Windows, MS Office Suite (Word, Excel), and mortgage software
• Ability to lift 25lbs and utilize standard office equipment
• Travel may be required
• Ability to function in a financial institution environment

Responsibilities

• Processes payments through mail or payroll deduction.
• Maintains loan escrow accounts and handles escrow transactions.
• Boards newly funded loans and ensures accuracy in servicing systems.
• Processes certificates of satisfaction/lien release forms.
• Audits mortgage loan files for completeness and regulatory compliance.
• Packages and sends sold files for audit by secondary market investors.
• Manages Allonges for First and Second Trust Balloon Notes.
• Performs month-end and year-end reporting.
• Supports other Mortgage Servicing duties as needed

Skills

Member service

Interpersonal skills

Organizational skills

Communication

Attention to detail

Education

High school diploma

Some college coursework

Tools

MS Windows

MS Office Suite

Mortgage software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Servicer

Mortgage Regular Full-Time Headquarters, Fairfax, VA, US

Salary Range: $26.92 To $33.65 Hourly

Why Join Apple?

At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Tuition reimbursement and ongoing training opportunities

Position Summary:

Under general supervision, but following established policies and procedures, is responsible for assisting the servicing of mortgages and home equity loans payment processing, escrow maintenance, file maintenance, record‑keeping, Certificates of Satisfaction, Allonges, Collections requests and member relations. Assists AVP of Mortgage Servicing, Secondary Market Analyst, Branch Staff, Mortgage Originator/Processor, Mortgage Processor/Underwriter, Mortgage Loan Closer, Home Equity Loan Processors/Underwriter, and the Collections Department. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other job duties as assigned by the Mortgage Servicing Manager.

Responsibilities:

• Performs duties incidental to maintenance of records or loans. Processes payments through mail or payroll deduction. Processes paperwork necessary for payment of fees. May prepare routine letters to members. May handle change of address notification. Assists members by telephone and in person with routine inquiries regarding payoffs, change of owner, note modifications, beneficiaries and other details of existing loans
• Helps maintain loan escrow accounts. Performs clerical duties related to processing escrow transactions to include: ARM adjustments, escrow analysis, PMI payments, homeowner’s insurance payments, real estate tax payments
• Board newly funded loans and ensure accuracy once transferred to servicing system.
• Processes certificates of satisfaction/lien release forms when mortgages or Second Trusts are paid off
• Audit mortgage loan files processed by loan advisors and processor for completeness, accuracy, and conformance to regulations, Apple Federal Credit Union procedures and Freddie Mac LP Findings
• Help package and send sold files to be delivered or audited to/by secondary market investors
• Processes Allonges for First and Second Trust Balloon Notes. Maintains a tracking system to ensure that Allonges are signed and returned by members, providing follow up when necessary.
• Performs month-end and year-end reporting
• Assists Mortgage Servicing Manager, Mortgage Originator/Processor, Mortgage Underwriter/Processor, Mortgage Loan Closer and Home Equity Loan Underwriter/Processors with loan processing and origination duties as required

Qualifications-all required unless otherwise noted:

• Minimum three-years experience in mortgage-related work
• Knowledge of mortgage loan products and features
• High school diploma or equivalent (GED).
• Some college coursework a plus
• Excellent member service, telephone, and interpersonal skills
• Excellent organizational skills and attention to detail.
• PC proficient, including MS Windows, MS Office Suite (Word, Excel), and mortgage software
• The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.
• Travel may be requiredAbility to function in a financial institution environment

Employment Type: Full-Time

Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.