Mortgage Retail Sales Consultant – SAFE

Jobtailor; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Wells Fargo Home Mortgage in Fort Worth seeks a Mortgage Retail Sales professional to solicit residential mortgages from diverse sources and deliver high-quality, compliant loans with exceptional customer service.

You will build relationships with realtors, builders, and financial professionals, stay informed on mortgage trends, and guide clients through rates, programs, and procedures while upholding regulatory requirements.

Qualifications

• 2+ years of Mortgage Retail Sales experience or equivalent demonstrated through work experience, training, military experience, or education.
• Basic Microsoft Office skills.
• Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
• Excellent verbal, written, and interpersonal communication skills.
• Mortgage industry experience.
• Knowledge and understanding of sales prospecting and generating referrals.
• Experience developing and cultivating professional relationships.
• Customer service experience.
• SAFE registration at the time of employment.
• Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements.
• Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
• Must meet ongoing regulatory requirements including additional screening, if necessary.
• Must comply with Wells Fargo policies and related mortgage licensing regulations.

Responsibilities

• Solicit residential mortgages from various sources
• Produce high-quality, compliant loans and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends and developments
• Present recommendations for producing loans and exercise independent judgment while adhering to policies, procedures, compliance requirements, and loan-generation practices
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote rates and points, and complete registration lock-in follow-up activities
• Analyze and offer mortgage loan products based on client needs
• Review low-to-moderately complex financial and credit data and match customer needs with appropriate loan programs and risk levels
• Inform customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
• Maintain client satisfaction and quality through timely, proactive customer communication
• Pursue Wells Fargo training offerings

Job description

• Solicit residential mortgages from various sources
• Produce high-quality, compliant loans and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends and developments
• Present recommendations for producing loans and exercise independent judgment while adhering to policies, procedures, compliance requirements, and loan-generation practices
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote rates and points, and complete registration lock-in follow-up activities
• Analyze and offer mortgage loan products based on client needs
• Review low-to-moderately complex financial and credit data and match customer needs with appropriate loan programs and risk levels
• Inform customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
• Maintain client satisfaction and quality through timely, proactive customer communication
• Pursue Wells Fargo training offerings

Requirements

• 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education
• Basic Microsoft Office skills
• Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
• Excellent verbal, written, and interpersonal communication skills
• Mortgage industry experience
• Knowledge and understanding of sales prospecting and generating referrals
• Experience developing and cultivating professional relationships
• Customer service experience
• Bilingual speaking proficiency in Spanish/English
• SAFE registration at the time of employment
• Must meet Consumer Financial Protection Bureau Loan Originator qualification requirements
• Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards
• Must meet ongoing regulatory requirements including additional screening, if necessary
• Must comply with Wells Fargo policies and related mortgage licensing regulations

Core Competencies

Demonstrates expertise in residential mortgage sales, compliance with regulatory requirements, and exceptional customer service. Proficient in analyzing client needs and providing tailored mortgage solutions while maintaining strong professional relationships.

Highest-signal resume keywords

• Mortgage Retail Sales Experience
• Bilingual Proficiency in Spanish/English
• SAFE Registration
• Customer Service Experience
• Mortgage Industry Knowledge

Hard Skills

• Residential Mortgage Funding
• Sales Prospecting
• Loan Analysis
• Financial Data Review
• Real Estate Appraisal Understanding

Soft Skills

• Excellent Verbal Communication
• Interpersonal Communication
• Written Communication
• Relationship Building
• Proactive Customer Communication

Certifications & Qualifications

• SAFE Registration
• Consumer Financial Protection Bureau Loan Originator Qualification

Industry Keywords

• Mortgage Industry Trends
• Loan Generation Practices
• Compliance Requirements
• Financial Responsibility Standards
• Criminal Background Standards

Tools & Technologies

• Microsoft Office