Mortgage Retail Loan Associate

PENNYMAC; Tampa (FL); On-site; USD 50,000 - 250,000; Full time

Job summary

PENNYMAC is seeking a Mortgage Retail Loan Associate to join their team in Tampa, Florida. This role offers a comprehensive training program leading to a Licensed Loan Officer position. Candidates will engage with customers, assist in the loan application process, and provide tailored loan solutions. The company values a collaborative culture and offers competitive benefits, including medical, dental, and retirement plans.

Benefits

Comprehensive Medical, Dental, and Vision

Paid Time Off including vacation, holidays, and parental leave

Wellness Programs and Employee Recognition

Retirement benefits and tuition reimbursement

Philanthropy Programs including matching gifts

Qualifications

• Diverse work backgrounds and experience levels are welcome.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Complete a minimum of 20 hours of pre-licensure education.
• Transition to a Mortgage Loan Officer and handle customer calls.
• Advise and educate customers on home-buying or refinance processes.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Critical thinking

Job description

Join to apply for the Mortgage Retail Loan Associate role at PENNYMAC

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Join to apply for the Mortgage Retail Loan Associate role at PENNYMAC

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

Job Overview

The Mortgage Loan Associate serves as a development opportunity progressing into a Licensed Loan Officer role. As a Loan Associate, you will participate in a comprehensive sales training and licensing program with the requirement of passing National licensing and internal exams and graduating to the Loan Officer role within three months of employment.

A Typical Day

• Complete a minimum of 20 hours of pre-licensure education (PE)
• Complete all required curriculum modules of the Training Program
• Complete all assignments as an active participant, including role play, classroom sessions, interaction with existing Loan Officers and internal testing
• Take and pass the NMLS Uniform State Test (UST) within three months as a requirement for continued employment
• Once licensed, transition to a Mortgage Loan Officer and handle a high volume of inbound/outbound calls to assist both existing Pennymac customers and new customers.
• Identify customer needs and provide guidance on suitable product solutions.
• Advise and educate customers on home-buying or refinance processes.
• Recommend loan solutions to customers to improve their overall financial position.
• Assist applicants through the loan application process including reviewing disclosures and loan documents.
• Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable.
• Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations.
• Provide a “Best in Class” experience to every caller to represent the organization’s culture and values.
• Perform other related duties as required and assigned.
• Demonstrate behaviors which are aligned with the organization’s desired culture and values.

What You’ll Bring

• Diverse work backgrounds and experience levels are welcome - prior lending experience is helpful but not required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to multitask, work in a fast paced environment while navigating through different system applications and software.
• Excellent sense of responsibility and organization.
• Strong attention to detail and ability to work independently.
• Team-oriented attitude, collaborating well with others and eager to assist colleagues.
• Excellent critical thinking, problem solving and sound judgment skills.

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million homeowners achieve and sustain their aspirations of homeownership. Our vision is to be the most trusted partner for home. Our 4,000 team members across the country are guided by core values: to be Accountable, Reliable, and Ethical. Pennymac is committed to positive contributions, sustainable growth, and fostering an inclusive environment where everyone feels valued, respected, and supported.

Benefits That Bring It Home

• Comprehensive Medical, Dental, and Vision
• Paid Time Off including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition, onsite gyms, and cafes (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, and sponsorships

Learn more about our benefits: https://pennymacnews.page.link/benefits

Additional info for residents: https://www.pennymac.com/additional-benefits-information

Compensation

Salary varies based on role, location, skills, and experience:

• Lower in range - Building skills and experience
• Mid-range - Proficiency in the role
• Higher in range - Adding value beyond typical requirements

Roles may include performance-based incentives and stock options.

Salary Range

$50,000 - $250,000

Work Model

OFFICE

Seniority level

Not Applicable

Employment type

Full-time