Mortgage Relief Case Manager | Loss Mitigation Specialist

ShieldSolutions; United States; Remote; USD 65,000 - 120,000; Full time

Job summary

A leading company in the financial services sector is hiring a Mortgage Relief Case Manager to work remotely within the USA. This position involves managing sensitive client files, lender interactions, and ensuring timely follow-up on mortgage relief cases. The role offers commission-based earnings with no cap and requires strong communication and organizational skills.

Qualifications

• 2+ years in case management or client-facing role, especially in financial services.
• Strong communication and negotiation skills.
• Ability to manage multiple active files effectively.

Responsibilities

• Manage client files and lender communication, ensuring timely submissions.
• Collect documents and set client expectations.
• Maintain detailed records of all communications.

Skills

Communication

Negotiation

Multitasking

Detail-oriented

Tech-savviness

Education

2+ years in a client-facing or case management role

Tools

CRMs

Google Drive

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from ShieldSolutions

Entrepreneur & Tech Founder | AI, Real Estate & FinTech Innovator

Job Title: Mortgage Relief Case Manager

Location: Remote (USA Only)

Compensation: $500 USD per approved case | Weekly payouts | Commission-based

About the Role:

We are hiring a remote Case Manager to handle sensitive client files and lender communications. Your core responsibility will be to manage mortgage relief cases from start to finish, ensuring timely submission, lender follow-up, and client coordination.

Responsibilities:

• Manage assigned client files and keep detailed documentation in our internal system
• Communicate with clients to collect documents, verify case information, and set expectations
• Contact banks, credit unions, and other lenders to submit and follow up on formal case requests
• Escalate cases when necessary and handle objections professionally
• Maintain clear records of all communication and progress for each file
• Respond to case updates and assignments within 24 hours

Requirements:

• 2+ years in a client-facing or case management role (financial services preferred)
• Strong communication and negotiation skills
• Ability to multitask and manage 5–10 active files at once
• Comfortable speaking with lenders and law firms
• Self-motivated with high attention to detail
• Tech-savvy: experience with CRMs, Google Drive, basic document handling

Compensation:

$500 USD commission per approved case. Weekly payouts every Friday. No cap on earnings.

Apply only if you are available full-time, can follow detailed instructions, and are comfortable working remotely.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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