Mortgage Production Assistant

Zillow Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading real estate technology company is seeking a Mortgage Production Assistant to enhance the lending experience through process efficiency and exceptional customer service. You will review and submit loan files, communicate with Loan Officers, and ensure compliance with lending guidelines. Ideal candidates will have a background in mortgage production and strong organizational skills. This role is fully remote within the US, offering competitive hourly pay ranging from $22.20 to $33.40.

Benefits

Comprehensive medical, dental, vision insurance

Parental leave

Retirement contributions

Paid time off

Qualifications

• Previous experience in a mortgage production or similar role.
• Familiarity with mortgage loan processes and documentation.
• Knowledge of various lending guidelines and compliance requirements.
• Ability to analyze completeness of loan files.

Responsibilities

• Reviewing, preparing, and submitting complete loan files for underwriting.
• Evaluating necessary documents and streamlining the loan process.
• Communicating with Loan Officers for accurate submissions.
• Identifying ways to improve processes.

Skills

Time management

Organizational skills

Communication

Attention to detail

Problem-solving

Education

Experience in mortgage production

Tools

Loan processing software

Job description

Overview

About the team At Zillow, we are revolutionizing the real estate experience to help more people achieve their dream of owning a home. As a Mortgage Production Assistant, you will play a vital role in reshaping the lending experience, ensuring our customers receive exceptional service and assistance. Our unwavering dedication to innovation and customer-focused solutions places you at the forefront of an ambitious mission, empowering customers as they navigate important achievements in their lives.

About the role

As a Mortgage Production Assistant, your primary focus will be to streamline loan processes, ensuring accuracy and completeness in all submissions. Your key responsibilities will include:

• Reviewing, preparing, and submitting complete loan files for underwriting review
• Evaluating and determining if any documents are missing, and identifying steps to streamline the loan process
• Reviewing vital income, Automated Underwriting System (AUS), and other required credit and underwriting documentation
• Familiarizing yourself with and operating in compliance with various lending guidelines
• Communicating closely with Loan Officers to ensure loan submissions are accurate and complete
• Continuously seeking ways to improve processes and enhance efficiencies

This role has been categorized as a Remote position. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $22.20 - $33.40 Hourly. This base pay range is specific to those locations and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for an individual who embodies self-motivation, hard work, and the ability to think both creatively and critically. You should be highly collaborative, frequently engaging with the sales team to understand challenges and drive efficiencies. Additional qualities we seek include:

• Demonstrated ability to manage time effectively and multitask in a fast-paced environment
• Strong organizational skills, as we move fast and think big
• Proven track record of working independently and as part of a team
• Excellent communication skills, both written and verbal
• Diligent with an emphasis on accuracy and thoroughness

Qualifications

To be successful in this role, you should possess the following qualifications:

• Previous experience in a mortgage production or similar role
• Familiarity with mortgage loan processes and documentation
• Knowledge of various lending guidelines and compliance requirements
• Proficiency in using loan processing software and other relevant technology
• Ability to analyze and determine the completeness of loan files
• Strong attention to detail and problem-solving skills

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Equal opportunity

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.