Mortgage Processor I

Grbbank; City of Rochester, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Genesee Regional Bank is seeking a Processor I to process, coordinate, and manage residential and retail loan processing under the guidance of the Mortgage Processing Team Leader. You will interface with Loan Officers, Underwriting, and vendors to ensure timely closings.

The role emphasizes excellent customer service, attention to compliance, and effective communication throughout the loan lifecycle from application to closing.

Qualifications

• High School diploma required; Associate’s degree highly preferred.
• Minimum 1 year mortgage processing experience preferred, or equivalent.
• Experience handling residential mortgage files from application to closing.
• Proven ability to provide excellent customer service and communicate effectively.

Responsibilities

• Process residential real estate loans interfacing with Loan Officers, Underwriting, and outside vendors.
• Submit loans for approval via automated underwriting systems.
• Maintain 30+ loan pipeline monthly across Conventional, USDA, VA, and FHA.
• Close and fund approximately 15+ loans monthly.
• Provide updates to borrowers, attorneys, and realtors within 24 hours.
• Ensure compliance with RESPA, Equal Credit and Fair Lending.

Skills

Mortgage processing

Customer service

Communication skills

Time management

Attention to detail

Education

High School diploma; Associate’s degree preferred

Tools

Encompass

Job description

The Processor I is responsible to process, coordinate and manage residential and retail loan processing with direction from the Mortgage Processing Team Leader.

ESSENTIAL FUNCTIONS

• Process residential real estate loans while interfacing with Loan Officers, Underwriting, outside vendors (e.g., title insurance, mortgage insurance companies) and Borrowers.
• Provide excellent customer service involving residential real estate loan processing.
• Maintain knowledge of the secondary market automated systems for loan processing.
• Submit loans for approval via automated underwriting systems.
• Review files for compliance including RESPA, Equal Credit and Fair Lending.
• Assist Loan Officers, Underwriters and Closers with loan origination, underwriting, and closing of all loan files.
• Follow loans from application to closing; follow up on appraisal and underwriting conditions.
• Regularly provide updates to borrower, attorneys, and realtors involved in the transaction.
• Cross sell Bank products, or refer to a Bank Specialist when appropriate.
• Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage lending.
• Utilize encompass to communicate effectively following the mortgage playbook requirements and by using the processor landing page to send status emails timely.
• Active participation in demonstrating the behaviors outlined in the GRB Experience.
• Manage a pipeline of approximately 30+ loans each month (Conventional, USDA, VA and FHA). This includes but is not limited to the initial review process of a loan, the submission of a loan into underwriting, the issuing of the initial commitment letter and moving the loan into the closing department.
• Respond to emails, voicemails and all customer requests within 24 hours.
• Able to calculate all income sources for all income types such as wage earners, self-employment, retirement and rental income.
• Close and fund on average approximately 15+ loans each month.
• Maintain an average of 92% or higher service score on 5 file reviews completed by your manager each month.
• Maintain an average of 92% or higher on monthly file quality score card.

SECONDARY FUNCTIONS

• Assist with Bank related assignments.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

High School diploma (Associate’s degree highly preferred) and a minimum of 1 year mortgage processing experience preferred, or the equivalent combination of education and experience.

COMPETENCIES

• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
• Ability to work in a fast-paced, deadline driven environment.
• Demonstrated PC literacy.
• Ability to manage multiple priorities.
• Demonstrated verbal and written communication skills required.
• Organizational skills and attention to detail are required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment is an indoor, climate-controlled office setting.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.