Mortgage Processor

Illinois State Credit Union; Airport Road (WY); On-site; USD 35,000 - 55,000; Full time

Job summary

Illinois State Credit Union is seeking a Mortgage Processor to assist in the mortgage loan process. This role includes verifying mortgage information, ordering documents, and ensuring compliance with ISCU policies. The ideal candidate will have interpersonal skills, attention to detail, and the ability to manage multiple tasks under pressure.

The position requires a High School diploma and may include up to 5 years of related experience. Familiarity with Encompass software is beneficial. Join us in providing excellent customer service in a supportive office environment.

Qualifications

• 2-5 years of experience in mortgage processing or a related field preferred, but not required.
• Strong interpersonal communication skills, able to explain information clearly.
• Demonstrated ability to perform basic mathematical calculations with accuracy.

Responsibilities

• Verify information within mortgage loan files and ensure necessary documentation.
• Order documents required to complete mortgage files and update systems.
• Process payments for property taxes on escrow accounts.

Skills

Interpersonal communication skills

Customer service skills

Accuracy in mathematical calculations

Ability to manage multiple priorities

Discretion with confidential information

Education

High School diploma or GED

Tools

Encompass mortgage software

Job description

Description

The Mortgage Processor assists in the mortgage loan process by verifying information in all mortgage loan files, ordering necessary documents, and maintaining accuracy throughout the process. This role ensures compliance with Illinois State Credit Union (ISCU) policies, procedures, and pertinent regulatory requirements. The processor will handle responsibilities such as paying property taxes on escrow accounts, assisting with Home Equity Loan and DPP processing, closing, and supporting Mortgage Loan Officers as needed. The Mortgage Processor will also cross-train with other positions within the mortgage department.

Key Responsibilities

• Verify information within mortgage loan files and ensure all necessary documentation is included.
• Order documents required to complete mortgage files and update systems accordingly.
• Process payments for property taxes on escrow accounts, following ISCU policies and compliance standards.
• Assist with the processing of Home Equity Loans, Down Payment Plus (DPP) programs, and loan closings.
• Use Encompass mortgage software to input, update, and maintain loan data.
• Cross-train with other positions in the mortgage department to ensure coverage and departmental knowledge sharing.
• Assist Mortgage Loan Officers with various tasks and administrative support.
• Maintain effective communication with members, internal teams, and external partners to ensure smooth processing.
• Perform responsibilities independently or with minimal supervision, while working effectively as part of a team.

Requirements

Qualifications and Skills

• Minimum of a High School diploma or GED; 2-5 years of experience in mortgage processing or a related field preferred, but not required.
• Experience with the Encompass loan processing system is a plus.
• Strong interpersonal communication skills, able to clearly explain information and follow verbal and written instructions.
• Demonstrated ability to perform basic mathematical calculations (addition, subtraction, multiplication, division, percentages) with extreme accuracy.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to maintain a high level of discretion when handling confidential information.
• Excellent customer service skills, with the ability to handle different personalities and backgrounds calmly and professionally.
• Ability to work under tight deadlines and stress while maintaining quality and accuracy.

Work Environment

This position involves regular interaction with members, colleagues, and external contacts, requiring professionalism and a high level of customer service. Work is typically performed in an office environment with a focus on accuracy and compliance with deadlines.

Physical Requirements

The employee must be able to speak clearly, read and follow various instructions, and perform basic math calculations with a high degree of accuracy. The ability to handle stress while balancing multiple tasks is essential.