Mortgage Processing Specialist

The First National Bank in Sioux Falls; Sioux Falls (SD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

The First National Bank in Sioux Falls is seeking a Mortgage Processing Specialist to support the end-to-end processing of real estate loans. This role prepares application documents, orders property documentation, and coordinates with underwriting to ensure timely credit approval and post-closing activities.

The role requires attention to detail, organization, and the ability to manage multiple priorities in a fast-paced banking environment while delivering excellent customer service and

Qualifications

• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to foster cooperative relationships and achieve positive results.
• Demonstrate strong customer service orientation and professionalism.
• Ability to manage multiple competing priorities.
• Adaptability to changing organizational needs.

Responsibilities

• Scan, index, and process closed loan packages from settlement.
• Prepare Home Equity Applications, Disclosures and Closing Document requests for active Home Equity Loans.
• Order property documentation for home equity loans.
• Assist with managing the Home Equity Loan Pipeline with the lending team.
• Submit complete home equity files to underwriting for credit approval.
• Monitor and file paid-off loan files for long-term storage.
• Assist with ordering documentation for residential purchase and refinance applications.
• Process and monitor receipt of final title policies and recorded mortgages.

Skills

Independent work

Verbal & written communication

Relationship management

Customer service mindset

Multitasking

Adaptability

Education

Secondary education in related field preferred

Job description

Position Summary

The Mortgage Processing Specialist supports the processing of real estate loans from application through post-closing, helping ensure each loan moves accurately and efficiently through the lending process. This role prepares application documents for customers, orders required property documentation, gathers and organizes information needed for underwriting and credit approval, and assists with post-closing processes. The Mortgage Processing Specialist works closely with loan officers to address loan documentation and compliance questions and applies a working knowledge of banking laws and regulations related to real estate lending. Success in this role requires strong attention to detail, organization, and the ability to manage multiple priorities and deadlines in a fast-paced environment while working independently and providing a positive experience for customers and internal partners. In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who We Are

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change.

Accountabilities

What will you do:

Mortgage Loan Operations

• Scan, index, and process closed loan packages upon return from settlement agents.
• Accurately prepare Home Equity Applications, Disclosures and Closing Document requests for an active Home Equity Loan Pipeline.
• Order required property documentation for home equity loans.
• Support the management of the Home Equity Loan Pipeline in partnership with lending team to ensure documentation is requested and received timely from the customer.
• Submit accurate and complete home equity files to underwriting to obtain credit approval.
• Monitor and file paid off loan files to ensure timely processing for long term storage.
• Assist with ordering property documentation for residential purchase and refinance applications.
• Process and monitor receipt of final title policies and recorded mortgages.

Quality

Follow guidelines, policies, and procedures of the bank in order to keep errors to a minimum to reduce internal and external friction.

• Comprehend and interpret mortgage compliance regulations. Proactively engage supervisor and staff with questions.
• Participate in department, bank and vendor provided training to develop an understanding of real estate lending documentation.
• Effectively learn and demonstrate working knowledge department processes and assist with review of team member work to ensure accurate production of real estate loan disclosures.
• Organize and maintain accurately indexed real estate loan files.

Partner With Others

Partner with others to ensure team goals are met.

• Participate in cross-functional training to support all areas within the department.
• Champion change management initiatives and serve as a role model for change in the organization.

Qualifications

Secondary education in related field preferred. One or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills And Abilities

• Ability to work independently with little supervision. Self-motivated.
• Excellent verbal and written communication skills.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Demonstrate a high degree of concern for professional and innovative customer service.
• Ability to manage multiple competing priorities.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!