Mortgage Process Analyst & Technical Writer (Contract)

Emergent Staffing; BLOOMINGTON (MN); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Emergent Staffing is seeking a contract Business Analyst / Technical Writer to document end-to-end processes and build a centralized Process & Procedure repository for a mortgage LOS environment. The role blends business analysis, writing, and process improvement, requiring a detail-oriented professional who can map current operations and capture clear requirements.

The candidate should excel in stakeholder engagement, have mortgage industry experience, and be adept at creating SOPs, process

Qualifications

• 3+ years of experience as a Business Analyst, Technical Writer, or similar role within financial services or a regulated business environment.
• Mortgage industry experience required.
• Hands-on experience working with a Loan Origination System (LOS).
• Proven experience creating process documentation, SOPs, procedure libraries, and knowledge repositories.
• Strong requirements elicitation, stakeholder interview, and facilitation skills.
• Experience gathering and documenting requirements in Agile and/or Waterfall environments.
• Excellent technical writing skills with the ability to simplify complex processes for multiple audiences.
• Strong analytical, organizational, and problem-solving abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple priorities, and deliver high-quality work with minimal supervision.
• Advanced proficiency with Microsoft Office applications.

Responsibilities

• Partner with business stakeholders to document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.
• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate business and functional requirements.
• Translate business needs into clear requirements and documentation for operations, technology, and development teams.
• Develop and organize a centralized Process & Procedure repository, including documentation standards, templates, naming conventions, and version control practices.
• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.
• Analyze existing processes to identify gaps, redundancies, inconsistencies, and process improvement opportunities.
• Validate documented processes against LOS functionality and related systems to ensure accuracy.
• Develop process-flow diagrams and visual documentation using Visio or similar tools.
• Coordinate and/or execute testing activities for system enhancements and process changes.
• Support ad hoc and recurring reporting related to process performance, documentation status, and operational metrics.
• Maintain documentation as business processes, systems, and configurations evolve.
• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager while maintaining accurate project tracking.

Skills

Business analysis

Technical writing

Stakeholder interviews

Requirements elicitation

Agile / Waterfall

Communication skills

Attention to detail

Independent work

Microsoft Office

Tools

Visio

SharePoint

Azure DevOps

Microsoft Planner

Job description

Emergent Staffing is seeking a contract Business Analyst / Technical Writer to document end-to-end processes and build a centralized Process & Procedure repository for a mortgage LOS environment. The role blends business analysis, writing, and process improvement, requiring a detail-oriented professional who can map current operations and capture clear requirements.

The candidate should excel in stakeholder engagement, have mortgage industry experience, and be adept at creating SOPs, process