Mortgage Origination - Customer Service Representative

Leidos Inc; Albuquerque (NM); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical and dental insurance

401K

Paid Time Off (PTO)

Company-sponsored Public Trust eligibility

Employee Discounts

Job summary

A leading technology and services company is seeking Mortgage Origination Professionals in Albuquerque, New Mexico. In this full-time role, you will provide exceptional customer service, utilize your mortgage knowledge, and assist clients with FHA guidelines. The position requires a minimum of 2 years in mortgage origination and strong communication skills. Employees enjoy benefits from day one, competitive pay, and a Monday to Friday schedule. A commitment to non-discrimination and inclusive hiring practices is upheld.

Qualifications

• Minimum of 2 years of mortgage origination experience.
• Minimum of 1 year of contact center experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Provide excellent customer service via calls and emails.
• Utilize knowledge database for client requests.
• Document all contacts in a database.

Skills

Customer service

Time management

Verbal communication

Written communication

Keyboarding proficiency

Education

High School diploma or GED

Job description

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, New Mexico.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What's in it for you?

• Monday - Friday schedule with no weekend work.
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Mortgage Origination opportunities available:

• Full-time (30 - 40 hours a week).
• 11:35 AM - 8:05 PM EST. (subject to change based on customer needs).

As a Mortgage Origination Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• FHA Knowledge/background.
• Contact Center experience (Omnichannel).

The pay for this position is $20-$22 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.