Mortgage Origination - Customer Service Representative

Leidos; Albuquerque (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life, AD&D, and Voluntary Disability

Discounted stock purchase

PTO and holidays

Job summary

Leidos is hiring full-time Mortgage Origination Customer Service Representatives at the FHA Resource Center in Albuquerque, New Mexico. The role leverages your mortgage background to assist lenders and the public with FHA guidelines and processes.

You will work Monday–Friday with benefits starting on day one, including medical/dental, a 401K, and life/AD&D plans. Training is provided, with overtime possible based on business needs and PTO plus holidays.

Qualifications

• 2+ years mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• 1+ year of contact center or telephone customer service experience
• Ability to obtain Public Trust Security clearance (credit check and background investigation)

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines and procedures
• Use mortgage knowledge to locate answers in knowledge databases
• Follow SOPs for topics, systems and channels
• Document all contacts in a database
• Stay updated on FHA mortgage processes and procedures

Skills

Customer service

Time management

Written communication

Verbal communication

Typing 40 WPM

Education

High school diploma or GED

Tools

Multiple computer systems

Job description

Description

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, New Mexico.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work.

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

• Immediate and ongoing training to support your success.

• Discounted Leidos stock purchase and other Employee Discounts.

• Company-wide career mobility.

• Company-sponsored Public Trust eligibility upon hire.

• Voluntary overtime may be available based on business needs.

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.

• 11 paid holidays per year.

As a Mortgage Origination Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.

• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.

• Follow standard operating procedures for various topics, systems, and contact channels.

• Document all of your contacts in a database.

• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools.

• Excellent time management skills and dependability.

• Strong written and verbal communication skills, including telephone etiquette.

• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.

• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).

• Minimum of 1 year of contact center experience or telephone customer service experience.

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• FHA Knowledge/background.

• Contact Center experience (Omnichannel).

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $20-$22 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

# HUDFHA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.