Mortgage Operations Support I

Pennymac; Virginia Colony (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off Programs

Retirement benefits including 401k

Job summary

Pennymac is seeking an Administrative Support Technician to gain business exposure while performing office services, data entry, and learning mortgage industry software.

The role supports Mortgage Operations and emphasizes accuracy, customer service, and adherence to policies. It is an entry-level opportunity within a leading mortgage lender with a nationwide footprint.

Qualifications

• High School Diploma or GED required.
• Entry level proficiency in MS Office and basic computer skills.
• Ability to learn and utilize other industry-specific software.

Responsibilities

• Fill in on any team as requested by leadership.
• Routinely perform basic duties within Mortgage Operations and respond to management direction.
• Provide excellent customer service; follow through on all questions or requests.
• Demonstrate accuracy and thoroughness while complying with all policies and procedures.
• Performs other related duties as required and assigned.
• Demonstrates behaviors aligned with the organization’s values.

Skills

Data entry

Customer service

Willingness to learn software

Education

High School Diploma / GED

Tools

MS Office

Job description

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Administrative Support Technician is the perfect role for college students seeking business exposure. As the Support Technician, you will perform a variety of office services, including filing, printing and scanning documents, data entry, learning company systems, and developing Microsoft Office skills as well as mortgage industry knowledge.

The Administrative Support Technician will:

• Fill in on any team as requested by leadership
• Routinely perform basic duties within Mortgage Operations and respond to management direction
• Provide excellent customer service; follow through on all questions or requests
• Demonstrate accuracy and thoroughness while complying with all policies and procedures
• Performs other related duties as required and assigned
• Demonstrates behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

• High School Diploma / GED
• Entry level proficiency in MS Office
• Ability to learn and utilize other industry specific software

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$37,000 - $48,000

Work Model

OFFICE