Mortgage Operations - Mortgage Loan Processing Manager

Bankmw; Kansas City, Northern (MO, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Insurance

401k

Stock purchase program

Paid time off

Banking perks

Job summary

NBH Bank in the Kansas City area is seeking a Mortgage Loan Processing Manager to lead the processing team through application, underwriting, and closing. You will ensure files move efficiently while maintaining accuracy and regulatory compliance.

You will coach processors, optimize workflows, and foster collaboration among loan officers, underwriters and processors. The role requires driving process improvements and mentoring staff for exceptional service.

Qualifications

• Associate’s degree or equivalent experience.
• 5+ years managing a mortgage loan processing team.
• Valid driver's license and ability to travel 10–25%.
• Experience with mortgage processing workflows and regulatory guidelines.

Responsibilities

• Lead mortgage processing to move loans from application to underwriting and closing.
• Oversee daily workflow, staff performance, compliance, and service delivery.
• Coach and develop processors, optimize operational processes.
• Collaborate with loan officers, underwriters, and processors.
• Hire, onboard, train, and lead team meetings; ensure timely processing.

Skills

Leadership

Communication

Process improvement

Regulatory knowledge

Prioritization

Team management

Education

Associate degree

Bachelor’s degree

Tools

Encompass/LOS

MS Office

Job description

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

As the Mortgage Loan Processing Manager, you will lead the mortgage processing function to ensure loans move efficiently from application to underwriting and closing. This role oversees daily workflow, staff performance, compliance, and service delivery to internal partners and clients. The Manager is responsible for coaching and developing processors, optimizing operational processes, and ensuring all files meet regulatory, investor, and company quality standards.

In addition, as a Mortgage Loan Processing Manager, you will provide leadership & team management through supervising and mentoring the mortgage processing team. Conduct hiring, onboarding, and training. Lead team meetings and reinforce accountability. Foster collaboration among loan officers, underwriters, and processors. Operational Management to include overseeing daily workflow and ensure timely processing. Redistribute pipelines based on volume. Troubleshoot escalated processing issues. Improve procedures for accuracy and efficiency.

Compliance & Quality Assurance to ensure compliance with TRID, RESPA, TILA, HMDA, BSA/AML, OFAC. Maintain audit-ready files. Stay current with regulatory and investor guideline changes.

Communication & Customer Service to Serve as point of contact for escalations. Communicate proactively with partners and clients. Reporting will entail reviewing weekly pipeline and production reports. Support special projects as needed.

Additionally, you are expected to lead and motivate all employees within the loan processing teams, provide coaching and corrective action when necessary, and create and maintain a team environment among loan officers and processing staff to complete transactions timely and efficiently. Other tasks will include collaborating with department managers to implement required changes, effectively resolving problems that arise on a daily basis, and reviewing weekly pipeline reports and reallocating them as dictated by volume. You will assist Underwriting and Operations Director on projects as needed, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

Minimum Requirements:

• Associate’s degree or equivalent experience.
• 5+ years managing a mortgage loan processing team.
• Driving may be required with this position. Applicants must have a valid driver's license (may not be learners', restricted or "to and from work" license) and driving history that meets the Bank's driver standards. This information will be verified in a Motor Vehicle Report.

Desired Skills:

• Bachelor’s degree.
• Encompass or LOS expertise.
• Experience with process improvement methodologies.
• Strong regulatory knowledge.
• Excellent communication skills.
• Ability to manage competing priorities.
• Proficiency in MS Office.
• Leadership and problem-solving skills.

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).
• Must be able to travel – estimated 10-25% of the time.

Benefits:

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.