Mortgage Operations Manager (WFH - WA, ID, CA, OR)

Banner Bank; Washington (District of Columbia); A distancia; USD 89.000 - 117.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual incentive potential

Medical, dental, vision

401k with match

Paid holidays

Tuition reimbursement

Descripción de la vacante

Banner Bank in Washington, DC is seeking a Mortgage Operations Manager to lead processing and underwriting teams, drive efficiency, and ensure compliance with investor, regulatory, and internal guidelines. You will coach and develop staff, manage workflow and pipeline performance, analyze metrics, and partner with loan production, closing, and quality control to improve loan flow and customer experience.

Bachelor’s degree required; 6+ years in mortgage operations and 4+ years in supervisory

Formación

• Bachelor’s degree required (or equivalent combination of education and experience).
• 6+ years in mortgage operations, operational leadership, process oversight, and team management.
• 4+ years of supervisory or management experience leading a team, process, or project.

Responsabilidades

• Lead mortgage processing and underwriting operations ensuring accuracy and compliance with requirements.
• Guide teams in resolving complex loan applications and escalation issues while maintaining customer experience.
• Review complex loan scenarios and approvals within delegated authority and escalate high-risk cases.
• Ensure consistent interpretation and application of investor, agency, regulatory, and internal guidelines.
• Oversee data integrity, documentation quality, and operational processes for compliance.
• Manage daily workflow and pipeline performance to meet service level expectations.
• Analyze metrics and trends to identify risks and implement improvements.
• Collaborate with loan production, closing, secondary marketing, QA, and other stakeholders to resolve challenges.
• Promote adherence to policies and controls while supporting audit readiness and quality assurance.
• Lead, coach, and develop mortgage operations staff, supporting performance management and growth.

Conocimientos

Mortgage operations

Operational leadership

Team management

Process optimization

Data analysis

Educación

Bachelor's degree in Accounting, Business, Economics, Law, CS or related field

Descripción del empleo

Mortgage Operations Manager

You’ll play a critical role in leading the teams and processes that help deliver a seamless mortgage experience from application through underwriting. This position offers the opportunity to drive operational excellence, strengthen risk management practices, and develop high-performing teams while helping customers achieve their homeownership goals.

• Lead mortgage processing and underwriting operations, ensuring loans are reviewed accurately, efficiently, and in accordance with credit and documentation requirements.
• Guide teams in resolving complex and escalated loan application, underwriting, and operational issues while delivering an exceptional customer experience.
• Review and approve complex loan scenarios and underwriting decisions within delegated authority and appropriately elevate high-risk or non-standard requests.
• Ensure consistent interpretation and application of investor, agency, regulatory, and internal lending guidelines.
• Oversee loan data integrity, documentation quality, and operational processes to maintain compliance and operational effectiveness.
• Manage daily workflow distribution and pipeline performance across processing and underwriting teams to meet service level expectations.
• Analyze operational metrics, production trends, and reporting to identify risks and implement process improvements.
• Partner closely with loan production, closing, secondary marketing, quality control, and other key stakeholders to resolve loan challenges and improve loan flow.
• Promote adherence to policies, procedures, regulations, and internal controls while supporting audit readiness and quality assurance efforts.
• Lead, coach, and develop mortgage operations team members, supporting performance management, workforce planning, and employee growth.

What we’re looking for

You have a Bachelor's Degree in Accounting, Business, Economics, Law, Computer Science, or a related field (Required). An equivalent combination of education and experience can be considered in lieu of a degree. You have 6+ years of experience in mortgage operations, operational leadership, process oversight, and team management (Required). You have 4+ years of supervisory or management experience leading a team, process, or project (Required).

What helps you shine

You bring deep knowledge of mortgage operations, including processing, underwriting, and cross-functional workflow management. You understand regulatory, investor, and internal lending requirements and can apply them consistently across operations. You proactively identify operational and credit risks and take action to mitigate them. You use data, reporting, and performance trends to evaluate results and drive continuous improvement. You communicate effectively with leaders, stakeholders, and team members to influence outcomes and align priorities. You build strong partnerships across departments to support business goals and customer success. You thrive in changing environments and can effectively guide teams through evolving priorities. You are passionate about coaching, developing, and empowering employees to achieve their full potential. You excel at balancing quality, compliance, efficiency, and customer experience in a fast-paced environment.

Company Values

Do the right thingTeamworkAccountabilityQuality

What Our Team Says

"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated."

Compensation & Benefits

Targeted starting salary range (based on experience and geography): $88,657 - $116,819

• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and lifePaid vacation time, sick time and 11 company paid holidays401k (with up to 4% match)Tuition reimbursementReview

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.