Mortgage Operations Manager/Loan Tech

First State Bank/Town and Country Insurance; Webster City (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Five-day work week

Work/life balance

Job summary

First State Bank/Town and Country Insurance is seeking a loan processor to perform pre-closing reviews of residential loan files and determine approvals or denials for exceptions. You will review appraisals, handle processing/servicing duties, and ensure strict adherence to bank policies while prioritizing customer needs and delivering impeccable service.

The role calls for strong communication, confidentiality, and multi-tasking abilities, with experience in lending operations.

Qualifications

• High School diploma or GED required.
• Prior banking experience in lending operations.
• Ability to listen and communicate to identify customer needs.
• Ability to maintain a high level of confidentiality.
• Ability to multi-task and work with minimal supervision.

Responsibilities

• Perform pre-closing review of residential loan files (underwriting and closing).
• Review and determine approval/denial for residential loan exceptions with Management as needed.
• Review appraisals for residential loans.
• Perform full range of duties pertaining to the loan processing/servicing function.
• Strictly adhere to bank policies and procedures.
• Prioritize customers' needs and provide impeccable customer service.
• Communicate professionally with all customers and coworkers.

Skills

Customer service

Communication

Confidentiality

Multi-tasking

Listening skills

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Responsibilities

• Perform pre-closing review of all residential loan files (both underwriting and closing documentation).
• Review and determine approval/denial for all residential loan exceptions, consulting with Management as needed.
• Perform review of appraisals for residential loans.
• Perform full range of duties pertaining to the loan processing/servicing function.
• Strictly adhere to all bank policies and procedures.
• Prioritize customers' needs and wants.
• Provide impeccable customer service.
• Communicate professionally with all customers and coworkers.

Qualifications and Skills

• High School diploma or GED required
• Prior banking experience in lending operations
• Relevant Computer Skills
• Ability to listen and communicate to identify customer needs
• Ability to maintain a high level of confidentiality
• Ability to multi-task and work with minimal supervision

First State Bank/Town and Country Insurance Agency is an EO Employer-Vets/Disabled

Why First State Bank:

First State Bank has eleven locations to serve you and all of your banking needs.

Our mission is to make certain our customers know that we truly are "First for You!" We strive to provide you with superior, quality service by highly trained, professional staff and the comfort of a personal atmosphere to make you feel at home when you walk through the door.

Come to work for us and find:

• Competitive benefit package
• Five day work week
• We believe in work/life balance

Preferred

Intermediate

Customer Service

Intermediate

Analytical

Intermediate

Communication Skills

Advanced

Behaviors

Required

Team Player

Works well as a member of a group

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.