Mortgage Operations Generalist — Multi-Function Backups

Susser Bank; Arlington (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Susser Bank in Arlington, TX is seeking a Mortgage Operations Specialist to provide cross-functional support across the mortgage department. You will assist with loan delivery, disclosures, rate lock, processing, closing, post-closing, HMDA review, QC, and operational initiatives.

The role requires 1–3 years in mortgage or related operations, a degree in business/finance/banking, and strong problem solving with attention to detail.

Qualifications

• Associate's or Bachelor's degree in Business, Finance, Banking, or related field.
• 1–3 years of mortgage, banking, financial services, or related operations experience preferred.
• Equivalent experience considered.

Responsibilities

• Provide operational support across multiple mortgage functions as assigned.
• Serve as backup support for key operational positions during absences, vacations, staffing transitions, or volume surges.
• Assist with loan file review and condition clearing to facilitate timely loan progression.
• Support disclosure desk activities including document preparation, tracking, and compliance-related reviews.
• Assist with rate lock desk functions including lock requests, lock extensions, and exception tracking.
• Support loan closing activities including document review, balancing, funding preparation, and post-closing follow-up.
• Assist with post-closing and secondary marketing activities including loan delivery and investor documentation.
• Perform HMDA data review and quality control activities to ensure data accuracy and completeness.

Skills

Critical thinking

Problem solving

Attention to detail

Time management

Communication

Team player

Self-starter

Adaptability

Learning agility

Education

Associate's or Bachelor's degree in Business/Finance/Banking or related field

Tools

Microsoft Office

Job description

Susser Bank in Arlington, TX is seeking a Mortgage Operations Specialist to provide cross-functional support across the mortgage department. You will assist with loan delivery, disclosures, rate lock, processing, closing, post-closing, HMDA review, QC, and operational initiatives.

The role requires 1–3 years in mortgage or related operations, a degree in business/finance/banking, and strong problem solving with attention to detail.