Mortgage Loss Mitigation Specialist

Iowa Bankers Mortgage Corporation; Johnston (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Iowa Bankers Mortgage Corporation in Johnston, IA seeks a servicing professional to respond to customer inquiries and assist in the servicing department by performing essential duties.

The role involves tracking past-due loans, reviewing borrower packages, arranging repayment plans, processing loan modifications, coordinating claim reimbursements, and providing superior service to homeowners and vendors. Strong attention to detail and MS Office skills are required.

Qualifications

• Two to three years related loss mitigation and mortgage banking experience and/or training.
• Proficient in basic computer skills and all Microsoft Office applications.

Responsibilities

• Track loans that are past due and review borrower financial packages to establish repayment arrangements or analyze loss mitigation options.
• Process and track loan modification workouts and REO properties.
• Request and track claim reimbursements from investors for loss mitigation and non-recoverable from borrowers.
• Provide superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• Perform clerical duties including filing or imaging of documents.
• Other duties as assigned.

Skills

Loss mitigation experience

Analytical decision making

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.

Essential Duties and Responsibilities

• I. Responsible for tracking loans that are past due, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
• II. Processes and track loan modification workouts and REO properties.
• III. Request and track claim reimbursements from investors for loss mitigation and non-recoverable from borrowers.
• IV. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• V. Performs a variety of clerical duties including filing or imaging of documents.
• VI. Other duties as assigned

Requirements

Required Education:

High school diploma or general education degree (GED)

Required Work Experience:

Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.

Technology Skills:

Proficient in basic computer skills and all Microsoft Office applications.

Required Skills or traits for the position:

Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.