Mortgage Lock Desk Analyst

Arc Home; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the mortgage industry seeks a Lock Desk Analyst to manage loan parameter changes and ensure compliance with policies. This remote role offers flexibility and a supportive work environment, ideal for candidates with a couple of years of experience.

Benefits

Comprehensive Health Benefits

Paid Time Off (PTO)

401(k) Retirement Savings Plan

Friends & Family Loan Program

Qualifications

• Prior mortgage experience required.
• 2 years of related experience preferred.

Responsibilities

• Drive daily operational flow of the Lock Desk.
• Coordinate change requests on existing rate locks.
• Answer phone inquiries and email requests.

Skills

Communication

Time Management

Analytical Thinking

Mathematical Acumen

Education

College Degree

High School Diploma

Tools

Microsoft Excel

Microsoft Access

Job description

Arc Home LLC, founded in 2016 excels in providing wholesale mortgage brokers and correspondent lenders with specialized Non-QM lending solutions. Our approach centers on delivering smooth and efficient transactions, backed by innovative lending products and market-leading pricing strategies. We continuously enhance our portfolio to align with market trends, ensuring our clients have access to a broad spectrum of mortgage options.

As a top 10 Non-QM lender, Arc Home is not just committed to current excellence but also to future innovation in the mortgage industry. Alongside our comprehensive suite of standard agency mortgage programs, we are continuously expanding our range of specialty mortgage solutions. This forward-thinking approach is bolstered by the support of our parent organization, Angelo Gordon, enabling us to develop new products.

We're looking for a Lock Desk Analyst to join our Team. The Lock Desk Analyst is responsible for loan parameter changes, extensions, locks, relocks, rate renegotiations, phone/email task queue completions, etc., as this sets the borrower price and the company’s revenue at the loan level. Ensures compliance with company policies and investor guidelines. This is a great opportunity for someone with just couple years of experience to join a growing company in the mortgage industry!

This remote role will work 9:00am - 6:00pm Pacific time zone hours, regardless of your physical location.

Essential functions:

• Drive the daily operational flow of the Lock Desk – ensure locks received from clients are priced accurately, meet program guidelines and follow company pricing policies and procedures
• Coordinate change requests on existing rate locks (e.g. loan parameter changes, extensions, relocks and rate renegotiations)
• Answer phone inquiries and email requests within required turn times
• Perform these tasks cooperatively and under the guidance of the lock desk supervisor
• Support and assist with other Capital Market/Secondary Marketing projects and reporting as necessary

Position Qualifications:
Skills/Competencies:

• Strong interpersonal, verbal and written communication skills
• Ability to work cooperatively with internal teams, externals clients and be able to work independently
• Excellent time management skills, fast learner, self-motivated, and comfortable taking initiative.
• Able to manage and prioritize multiple projects simultaneously while maintaining accuracy and high attention to detail.
• Mathematical acumen
• Strong analytical and critical thinking skills, including market research and analysis
• Ability to succeed in a fast paced, changing environment and meet aggressive deadlines

Education and Experience:

• College degree preferred or a High School Diploma and 2 years of related experience
• Prior Mortgage experience required
• Proficient with Microsoft Excel and Access
• Experience data mining, and programming a plus
• Financial modeling experience a plus
• Understanding of mortgage rate sheets, investor guidelines, and loan programs (Non-QM, Conventional, FHA, VA, etc.) helpful.

At Arc Home, we prioritize life-work balance, ensuring our team members feel supported both personally and professionally:

• Comprehensive Health Benefits: We offer competitive health, dental, and vision plans, as well as life and disability insurances. Additional supplemental insurance options are also available. Eligibility starts the 1st of the month after your start date.
• Paid Time Off (PTO): PTO starts accruing from your first day of employment, allowing you to take the time you need. We also observe 10 paid holidays annually.
• 401(k) Retirement Savings Plan: We provide a Safe Harbor 401(k) plan with a generous company match to help you build a secure financial future. You can choose between Traditional and Roth 401(k) options.
• Friends & Family Loan Program: Team Members and their family and friends can take advantage of discounted rates on home purchases or refinancing through this exclusive program.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.