Mortgage Loan Servicing Specialist

Affidian Credit Union; Denver (CO); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Competitive salary

Generous PTO

Paid holidays

401(k) eligibility

Job summary

Affidian Credit Union is seeking a Mortgage Loan Servicing Specialist in Denver. This in-office role focuses on managing the mortgage and HELOC loan portfolios from closing through payoff, while assisting members with payments, taxes, and insurance questions.

The candidate will emphasize quality control to protect assets, organize loan servicing functions, and ensure accurate records. We value service excellence and opportunities for growth within the credit union.

Qualifications

• Two years or more of similar or related experience; banking or credit union experience preferred.
• Knowledge of mortgage loan processing is preferred.
• Must be able to type accurately and operate a computer terminal.
• General knowledge of banking operations and procedures.
• Proactive problem solving and initiative.

Responsibilities

• Perform post-closing duties: file audits, trailing documentation, and maintain filing systems.
• Process and track tax and insurance payments on first mortgages; manage escrow accounts.
• Perform annual escrow analysis and respond to member questions.
• Make payment adjustments as needed; prepare payoff statements.
• Record new loan liens/deeds of trust and process subordination requests.
• Assist with mortgage modifications and skip-a-pay requests.
• Maintain orderly file rooms and support with HMDA/BSA reporting.
• Coordinate 1098 tax statements and related communications.

Skills

Verbal communication

Listening skills

Typing

Banking operations knowledge

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Affidian Credit Union is looking for a Mortgage Loan Servicing Specialist. We are an established, strong organization looking for someone who enjoys helping others and building relationships. If you have the experience, qualifications, and passion - Affidian is looking for you to join our team! We offer a comprehensive health insurance package, competitive salary, generous PTO plan, paid holidays, and eligibility for participation in a 401K retirement program. The pay rate is from $24.00 to $36.00 per hour and will commensurate with experience. The Credit Union's policy is to promote from within and encourages growth and advancement.

This position is located at the Denver Branch, 700 W. 39th Avenue, Denver, CO 80216. This is a full-time, in-office, position. Working hours are Monday - Friday from 8:00 am to 5:00 pm with an occasional start time of 7:00 am.

Position Description

Responsible for loan servicing of the first and second mortgage loans and HELOC loan portfolios, including all procedures necessary to maintain a loan from the time of its closing to the date it is paid in full. Assist in answering member inquiries regarding payments, taxes or insurance. Place emphasis on quality control to protect the assets of the Credit Union and to prevent losses. Organize all loan servicing related functions to ensure correct and proper records are maintained.

Essential Duties And Responsibilities

• Perform post-closing duties such as file audits, track trailing documentation, audit final documents and maintain filing systems, recording and lien protection oversight, collateral documentation verification, post-closing exception resolution, work audit exceptions under management guidance.


• Process and track all tax and insurance payments on first mortgages, maintain escrow accounts for proper amounts and timely payments to counties/insurance companies.


• Perform annual escrow analysis, mail to members, assist with questions.


• Make payment adjustments as necessary.


• Prepare payoff statements, process paid loans including releasing the recorded lien.


• Record new loan liens/deeds of trust.


• Process subordination, loan modification, and skip-a-pay requests.


• Maintain orderly file room.


• Synergy filing/support.


• Assist with E-Oscar inquiries.


• Run exception reports as needed or required.


• Coordinate the preparation and mailing of 1098 tax statements.


• Assist with HMDA reporting (quarterly audits and annual submission).


• Stays apprised of BSA and AML regulations, reporting any required information to the BSA team.


• Perform other related duties, including special projects as required or requested.

Performance Standards

• Provide courteous, friendly, timely and professional service to all members in an accurate manner.


• Maintain a professional work environment and appearance.


• Complete all required training.


• Supports and participates in all internal and external educational opportunities.


• Comply with all published directives and expectations in the Affidian CU Employee Handbook.


• Demonstrates effective and diplomatic oral and written communications skills.

Qualification Requirements

• A significant level of trust, diplomacy, privacy, confidentiality is required, in addition to normal courtesy and tact.


• Excellent verbal communications and listening skills.


• Must possess the ability to type accurately and operate a computer terminal.


• Must have a general knowledge of banking operations and procedures.


• Pro-active in solving problems and taking initiative to go a step above in all situations.


• Good organizational skills to handle a large volume of information for for a variety of responsibilities.

Education And/or Experience

• Minimum of two years' of similar or related experience. Bank or credit union experience preferred.


• Knowledge in mortgage loan processing is preferred


• High school degree or equivalent.

This description is not a complete statement of all duties and responsibilities comprising this position.