Mortgage Loan Servicing Representative

Wings Credit Union

Colorado Springs (CO)

On-site

USD 25,000 - 29,000

Full time

15 hours ago

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Benefits offered by this job

Health Insurance

401(k) match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union is seeking a Mortgage Loan Servicing Representative to assist members with first mortgage loans. You will respond to requests in accordance with FNMA, FHA, VA guidelines and CFPB requirements while upholding credit union policies.

Responsibilities include processing member inquiries, performing related transactions, maintaining loan files, and ensuring regulatory compliance. The role emphasizes accuracy, efficiency, and professional communication at a cooperative local

Qualifications

Minimum 6 months in a customer service environment within financial services or call center
Ability to quickly learn mortgage lending concepts and terminology
Ability to comprehend mortgage documents such as purchase contracts and appraisals
Ability to prioritize and manage workload independently
Attention to detail and strong organizational skills

Responsibilities

Complete and respond to member requests in person or electronically
Answer member questions and perform monetary transactions and loan file maintenance for first mortgage loans
Document completion of requests in the system per guidelines and regulatory requirements
Maintain awareness of and adhere to Bank Secrecy Act policies and procedures

Skills

Customer service

Mortgage lending knowledge

Regulatory compliance

Data entry

Verbal and written communication

Problem solving

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Company Description

Job Description

The Mortgage Loan Servicing Representative's role is to provide member service to members with first mortgage active and paid in full loans with Wings Credit Union. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Essential Functions

Complete and respond to member requests either in person or through electronic mediums.
Answer member questions; perform various monetary transactions and loan file maintenance related to the member's first mortgage loan in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
Utilize and update the database to assign and document completion of incoming requests received by mail, fax, and email to the appropriate team and/or individual in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

High School Diploma/G.E.D. or equivalent required
6+ months in customer service environment-financial services / call center

Technical Or Specialized Knowledge/Skills

Ability to quickly learn and master basic concepts relevant to mortgage lending required.
Previous exposure to, or basic understanding of, mortgage loan terminology, regulations, products, processes and services strongly preferred
Ability to comprehend mortgage documents such as purchase contracts and appraisals
Independently prioritize and manage workload
Organizational skills for multi-tasking
Detailed oriented
Flexibility and willingness to take on other tasks
Ability to adapt in an ever-changing environment
Display positive, professional demeanor
Self-motivated to work independently with little supervision
Initiative to meet and/or exceed job standards
Effective verbal and written communication skills
Computer skills to include Microsoft Word and Excel
Analytical and mathematical skills
Type a minimum of 30 wpm

Additional Information

PAY RANGE: $18 to $21 per Hour, (S10), plus 7% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Benefits