Mortgage Loan Servicer: Escrow, Compliance & Customer Care

Metro City Bank; Duluth, Northern (GA, KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Metro City Bank in Duluth, GA is seeking a Mortgage Loan Servicer to support day-to-day servicing operations, including handling escrow accounts, reviewing loan documents, and preparing routine notices.

You will collaborate with Mortgage Servicing teams to ensure timely payments, accurate record-keeping, and compliance with BSA/AML regulations.

Qualifications

• Associates degree with Accounting major or equivalent work experience.
• Proficiency with Microsoft Office and basic software tools.
• Understanding of BSA/AML regulations and requirements.
• Strong attention to detail and accuracy.

Responsibilities

• Review loan documents and initiate funding for loan closing.
• Book new loans and create new loan files.
• Monitor escrow accounts and follow up with agents and tax authorities.
• Make insurance and real estate tax payments from escrow.
• Perform annual escrow analysis and issue statements.
• Monitor delinquent loans and send notices as needed.
• Process paid off loans and prepare documents for recordation.

Skills

Attention to detail

Communication skills

Teamwork

Integrity

Education

Associates degree in Accounting

Tools

Microsoft Office

Adobe

Internet

Email

Job description

Duluth, GA
Metro City Bank | Mortgage Servicing
3725 Old Norcross Rd
Suite# A
Duluth, GA 30096, USA

Description

Title: Mortgage Loan Servicer

Department: Mortgage

Reports to: Mortgage Loan Servicing Manager

• Reviews loan documents and initiates funding for loan closing
• Performs booking of all new loans and creates new loan files
• Monitors escrow accounts and initiates timely follow-up with agents and/or tax collectors
• Makes insurance premiums and real estate tax payments from escrow accounts
• Performs annual escrow analysis and mails statement and surplus refund checks
• Monitors delinquent loans and prepares appropriate notices including demand letter
• Monitors and records withdrawn and declined loans
• Process paid off loans by preparing all necessary documents for recordation of Satisfaction of Deed and overpayment refund checks if any
• Mails mortgage payment due notices and process payments
• Scans loan documents including HUD, Note, Deed of Trust, Satisfaction of Deed, Title Policy, etc.
• Reviews and pays state required recording fees and vendor fees
• Prepares mortgage loan pipeline and board meeting reports
• Performs other mortgage servicing activities to include, but not be limited to, account research, payment adjustments and various loan maintenance needs
• Performs all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Monitors and reports suspicious activity to the BSA Officer

Communication

• Greets customers and coworkers in a friendly manner
• Uses common courtesy when speaking with customers and coworkers
• Communicates clearly and effectively in writing and speaking
• Reacts to feedback appropriately
• Able to communicate negative information positively and professionally

Compliance

• Familiar with the overall BSA/AML regulations and requirements
• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
• Exhibits adequate knowledge of the following concepts: placement, layering, and integration
• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
• Knows where and to whom any "suspicious" activity should be reported

Personal Integrity

• Demonstrates commitment to providing quality service to customers
• Makes commitments that are within the scope of the position
• Accepts responsibility for own work
• Maintains strong commitment to the bank's conduct/accuracy guidelines
• Taking responsibility for a thorough and detailed method of working.

Respect

• Values diversity, differences in experience, backgrounds, and opinions of others
• Treats all people with dignity and honesty
• Shows respect and sensitivity for cultural differences
• Respects the confidential nature of information
• Maintains composure when dealing with the unexpected

Team Work

• Promotes teamwork with flexibility and cooperation
• Works in the best interest of their team to achieve overall Bank goals
• Knows when to ask for help, solicit input from appropriate resources
• Works effectively and productively with all areas of the Bank

Customer Focus

• Knowing the (internal and external) customer business needs and acting accordingly;
• Giving high priority to customer satisfaction and customer service

Job Knowledge

• Understands policies, procedures, and regulations related to their job description.
• Has the product and operational knowledge needed to do the job.
• Has the technical skills required to do the job and uses technology appropriately.
• Remains current on all Bank communication.

Personal Development

• Continues to develop knowledge of Metro City Bank products, services, and procedures
• Demonstrates commitment to continuous learning and improvement
• Remains current on all Compliance courses as assigned

Education/Additional Training or Certifications:

• Associates degree with Accounting Major or equivalent work experience

Knowledge/Experience:

• Software skills including Microsoft Office, Adobe, Internet, and Email

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.