Mortgage Loan Sales

First National Bank; Cleveland (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

First National Bank is seeking a Mortgage Banking Consultant to originate residential mortgage loans through internal and external referrals. You will counsel customers on options, build referral networks, support partnerships, and ensure an excellent mortgage experience while tracking milestones in the loan process.

The role emphasizes risk awareness, regulatory compliance, and delivering strong customer service.

Qualifications

• High School or GED required.
• Minimum 3 years of related experience.
• Nationwide Mortgage Licensing System and Registry (NMLS) identifier required.
• Experience with Easylender, Uni-form and Genesis preferred.

Responsibilities

• Build relationships with internal and external referral sources to achieve performance goals.
• Counsels customers on lending options and solutions to meet their needs.
• Supports and facilitates key banking partnerships.
• Provides excellent service and supports an outstanding customer mortgage experience; manages loan pipeline to meet milestones.
• Provides feedback to management on process efficiencies and assists with recruiting and hiring as needed.
• Performs other related duties and projects as assigned.
• F.N.B. Corporation compliance with regulatory laws and procedures is a required component of the role.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Office equipment

Personal computer

MS Word

MS Excel

MS PowerPoint

Education

BS or BA degree preferred

Job description

Primary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

Position Title: Mortgage Banking Consultant

Business Unit: Mortgage Administration

Reports to: Varies based on assignment

Position Overview

This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsible for building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities. (Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality.) Responsible for meeting or exceeding personal production and strategic activity goals.

Primary Responsibilities

• Build relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.
• Counsels customers on lending options and solutions to meet their needs.
• Supports and facilitates key banking partnerships.
• Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations.
• Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

High School or GED

Minimum # of Years of Job Related Experience Required

3

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Basic Level
• MS PowerPoint - Basic Level

BS or BA degree preferred. Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis.

Licensures/Certifications Required

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.