Mortgage Loan Processor II

ADP, Inc.; Town of Florida (NY); On-site; USD 27,000 - 30,000; Full time

Job summary

Community Credit Union of Florida is seeking a Mortgage Loan Processor II to support mortgage operations and ensure accurate processing and closing preparation. You will verify documents, coordinate with underwriters and title companies, and maintain compliance with TRID and regulatory timelines.

Responsibilities include processing loan packages, ordering appraisals, keeping milestone progress in Encompass, and delivering timely disclosures.

Qualifications

• High school diploma or GED with 5–8 years in mortgage operations.
• Strong knowledge of TRID guidelines and disclosure delivery timelines.
• Encompass knowledge is preferred.

Responsibilities

• Perform file maintenance and input member data into the origination system.
• Process loan packages and ensure compliance with policies.
• Maintain QC audit accuracy under 3% and follow regulatory timelines.
• Coordinate closings with title company and settlement agents.
• Support mortgage department with regulatory compliance and disclosures.

Skills

Attention to detail

Communication skills

Multitasking

Team collaboration

Education

High school diploma or GED

Mortgage industry training or coursework

Encompass training (optional)

Tools

Encompass knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mortgage Loan Processor II

Full Time Rockledge, FL, US

2 days ago Requisition ID: 1104

Salary Range: $26.94 To $29.94 Annually

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in the communities we serve,” by delivering outstanding service to both internal and external members. In addition, the Mortgage Loan Processor II is responsible for processing and ensuring the proper verification of mortgage loan applications, along with preparing underwritten loans for closing in accordance with CCU policies and procedures. Develops and maintains monthly statistical departmental reports. The incumbent must maintain a thorough knowledge of credit union mortgage loan policy, interest rates, and required documents and disclosures to ensure compliance with current regulations. Develops an ongoing relationship with the mortgage department team, including underwriters, originators, and servicers, as well as the branch member service lenders. This individual assists the VP of Mortgages with the development and maintenance of the mortgage procedures, manuals, and job aids.

Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug‑free workplace.

ESSENTIAL DUTIES

1. Performs file maintenance on accounts, including quality control audits, imaging, and filing; enters new member information, member profiles, employment information, loan data, and any other pertinent member information into the mortgage origination and servicing system.

2. Administers loan application packages, establishes relevant files, and obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and conform to the established policies and practices of the credit union. Understands and follows the established mortgage department configuration procedures and guidelines.

3. Achieve Monthly processing targets of 10 files and maintain an average submit to processing to clear to close turnaround of 21 days.

4. Maintain accuracy with a <3% error rate on QC audits, with adherence to TRID, RESPA, state, and Federal Regulatory Timelines

5. Process loan application packages, including:

a) Receive files from the Loan originators' pre-disclosure. The processor updates the e-folder with property information and verifies the loan estimate pages. The processor begins the processing phase by ordering necessary items such as appraisals, titles, surveys, verifications, and any other items required for loan approval, and conducts regular follow‑up with outside sources regarding outstanding documents.

b) Leverage Encompass to automate disclosures and track milestone progress by maintaining accurate milestone progress. Responsible for verifying application data to ensure it is accurate, including product type and amount of mortgage, borrower assets, liabilities, and length of employment.

c) Recommends that loans not meeting minimum standards be denied.

d) Communicates underwriting requirements to the members and obtains the necessary documentation to meet this requirement according to Community Credit Union.

e) Obtains a copy of the current homeowner’s insurance and flood insurance (if applicable) and makes sure the mortgagee clause is in favor of the credit union.

f) Follows up on vendor orders such as appraisals and flood certifications, and verifications to prepare the file for underwriting.

g) Reviews appraisal and determines if guidelines were met.

h) Reviews survey for legal description accuracy.

6. Processes loan closing packages, including:

i) Once the loan file is Final Approved/Cleared to Close, the Specialist will communicate with the Title Company/Settlement agent to balance all fees and prepare a preliminary closing disclosure to be provided to the member.

j) Responsible for verifying all fees are accurate and within regulatory compliance standards, as well as verifying all closing conditions are met.

k) Responsible for sending final loan closing packages to settlement, as well as retrieving signed closing packages from the settlement agent, prior to funding.

l) Coordinates a scheduled closing date/time with the member and settlement agent.

m) Responsible for sending Wires to the Title Company for loan fundings.

n) Reviews all final closing docs for required signatures and works with the post‑closer and Quality Control team to ensure all post‑closing docs & requirements are met.

o) Coordinate and troubleshoot e‑closing sessions, ensuring member comfort with the digital experience

7. Responds to the Mortgage department team’s inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact with the realtor, title company, and members; investigates and corrects errors and resolves problems or other issues. Develops and maintains an ongoing relationship with mortgage underwriters and the mortgage department to sustain a positive and professional relationship.

8. Assists with telephone support by responding to member inquiries and problems in a professional, timely manner. Help members utilize electronic delivery channels for convenience. Provides payoffs when requested.

9. Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.

10. Establishes proper identification of members to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to loan accounts and processes according to policy and procedure.

11. Maintains ongoing communication with the supervisor, informing individuals of all pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility.

12. Maintains files, copies, and faxes documents, and orders and distributes supplies.

13. Communicates with members, loan officers, and all the parties involved in a transaction to provide status and set accurate and realistic expectations from submission to close.

14. Follows policies and procedures related to the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.

15. Demonstrates enthusiastic support of corporate mission, core values, and long‑term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.

16. Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.

17. Abides by CCU’s Service Promises when helping a member or co‑worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.

18. Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.

19. Monitor and escalate appraisal, title, and flood‑certification vendors to meet SLA and maintain service quality

20. Participate in regular process improvement sessions to streamline workflows and reduce turn times

21. Communicate to the team any regulatory changes. Notify the team of any material changes in the loan at any milestone that could affect the approval or make the loan unsaleable.

Performs all other duties as assigned and works on special projects as assigned.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); five (5) to eight (8) years’ related experience and/or training; or the equivalent combination of education and experience. Work‑related experience should consist of mortgage department experience in a financial institution or mortgage office. Educational experience, through in‑house training sessions, formal school, or financial industry‑related curriculum, should be business‑or financial industry‑related.
• Intermediate knowledge of related state and federal compliance regulations and operational policies. The incumbent must possess a thorough knowledge of TRID guidelines and disclosure delivery times.
• Must possess strong attention to detail skills. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees. Good organizational and time management skills, with the ability to multitask, the ability to work with general supervision while performing duties, and be a strong collaborator.
• Encompass knowledge is preferred.
• Willingness to learn and cross‑train in all the areas within the mortgage department to be able to assist and cover if needed. Once fully trained, be willing to serve as a subject matter resource for newer team members.

WORK ENVIRONMENT, MENTAL, AND PHYSICAL REQUIREMENTS

Work Setting and Travel

This position operates primarily in a clean, comfortable, open office setting where the employee can move about as needed. The environment may include minor distractions such as noise, odors, or drafts. Hybrid work is available for this role in accordance with the credit union's Flexible Work Arrangements policy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The role frequently requires writing, typing, speaking, listening, and seeing, including close, color, and peripheral vision, depth perception, and focus adjustment. It also requires lifting and carrying up to 25 pounds; sitting or standing for extended periods of up to eight hours; and periodically pulling, walking, squatting, kneeling, and reaching.

Equipment Used

The employee may use standard office and presentation equipment, including telephones, computers, printers, copiers, scanners, fax machines, calculators, and related technology.

Mental Demands

The employee must be able to:

• Read and interpret documents and instruments.
• Perform detailed work and solve problems accurately.
• Communicate effectively with members and coworkers, both verbally and in writing.
• Apply strong mathematical and analytical reasoning skills.
• Manage stress, multiple concurrent tasks, and frequent interruptions.

The incumbent must be able to perform in this position safely, without endangering the health and safety of the individual or others.