Mortgage Loan Processor: Detail‑Oriented & Customer‑Focused

East West Bank; El Monte (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

East West Bank is seeking a Mortgage Loan Processor to support the community lending loan processing function by assisting in the preparation, review, and verification of loan applications. This role works closely with senior loan processors, loan officers, and customers to ensure documentation is complete and accurate while delivering a smooth and timely loan experience.

The position requires banking and lending experience, proficiency with LOS and Microsoft Office, and the ability to manage

Qualifications

• Experience in banking and lending required; direct experience in mortgage loan processing with CRA, FHA, and down payment programs assistance preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) or equivalent.
• Ability to learn loan origination systems (LOS) and internal tools.
• Strong analytical and problem-solving abilities.
• Ability to handle multiple tasks and meet deadlines.
• Good communication and interpersonal skills.
• Bilingual or multilingual professional working proficiency is a plus.

Responsibilities

• Assist in loan file support by reviewing loan applications for completeness and accuracy.
• Collect and organize borrower documentation such as income verification, bank statements, and credit information.
• Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed to complete loans)
• Ensure loan files are properly documented and updated in the loan origination system (LOS)
• Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy
• Communicate with loan officers, customers, and team members regarding loan status and documentation needed
• Performs other duties as assigned

Skills

Analytical thinking

Problem-solving

Communication skills

Time-management

Teamwork

Tools

Microsoft Office Suite

Loan Origination System (LOS)

Job description

East West Bank is seeking a Mortgage Loan Processor to support the community lending loan processing function by assisting in the preparation, review, and verification of loan applications. This role works closely with senior loan processors, loan officers, and customers to ensure documentation is complete and accurate while delivering a smooth and timely loan experience.

The position requires banking and lending experience, proficiency with LOS and Microsoft Office, and the ability to manage